National Customer Support

Hitachi Construction Machinery Australia is a subsidiary of Hitachi Construction Machinery Co., Ltd, and part of the global and diversified Hitachi Group – one of the world’s largest companies and leading manufacturer of new technologies.

As part of this extensive global network and with 26 locations across Australia, we are in a strong position to meet our customers’ needs – 24 hours a day, 7 days a week.

We deliver comprehensive sales, service and parts support to Australian customers across the mining, quarry, construction, forestry, material handling and recycling industries.

We are the exclusive distributors of Hitachi, Bell and John Deere products in Australia – three of the most renowned and innovative Original Equipment Manufacturer (OEM) brands in the world.

We understand the importance of machine uptime and parts availability – that is why our specialist people are committed to maximising productivity and minimising operating costs.

Our experienced parts interpreters and customer support representatives are available around the clock.

Our parts distribution network is designed to ensure high availability to customers – day and night. This is achieved via state-of-the-art warehousing facilities, all of which are backed by our Super Distribution Centre and directly linked to major overseas depots.

We’re committed to preventative maintenance – The Hitachi Preventative Maintenance Program aims to optimise machine performance, extend machine life, ensure compliance with safety standards and improve machine resale value.

Our highly skilled technicians are equipped with the latest in diagnostic tooling and techniques supported by regular participation in industry accredited training.

When it comes to Hitachi, Bell and John Deere machinery, our people are genuine experts. To increase the return on investment, our service technicians repair equipment to OEM factory standards and offer the best solutions whatever the age of the machine.

Category: Parts Insight

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