Hitachi Construction Machinery Australia launches ConSite automated Data Report Service
Hitachi Construction Machinery Australia (HCA) has launched the ConSite automated data report service. The service is specifically designed for Hitachi construction machines with satellite system access.
ConSite closely monitors your machines’ operational status and alarms, ensuring customers have optimally tuned machines to meet their specific needs. Operational data is relayed through the satellite and stored in the E-Service data base. The ConSite service then automatically creates an individual machine monthly report which is sent to the customer and the dealer along with emergency alarms. The alarm notifications are sent as they occur so that customers can identify operational issues with their machines in a timely manner.
Robert Wilson, General Manager of Service says “The impressive ConSite system gives Hitachi owners access to their machines’ data information, accessible like never before. This gives our customers the ability to improve the management of their equipment and lower their operating costs.”
The monthly report allows customers to visualise the daily operating activities and efficiency levels of their machine along with a comparison to other Hitachi equipment of the same class and region. Monthly report data includes machine actual operational and non operational hours, graphical representation of daily hours and fuel used as well as forecasting future dates and hours to assist with maintenance scheduling. Additionally, the report provides a detailed list of any emergency alarm codes and alarm information. The monthly report can be viewed through the new Global e-Service Owner’s site or email on a number of different devices including laptops, desktop computers, smart-phones and tablets. The new Global e-Service Owner’s site also enables each customer to individually customise the equipment data providing a personalised view.
“The ConSite release further enhances HCA’s, continuous expansion with advanced technology and support services to assist our customers achieve the most out of their Hitachi machines” says Robert.
HCA’s 24/7 Customer Support Centre will monitor our customer’s alarms and coordinate the dispatch of the alarms and monthly reports to the nearest HCA branch. HCA branches will proactively contact their customers to resolve any appropriate issues or service requirements.