Hitachi Construction Machinery (Australia) Pty Ltd is dedicated to ensuring total customer satisfaction through the sale and support of quality mining, construction, forestry and earthmoving equipment.
The Management of Hitachi Construction Machinery (Australia) Pty Ltd are fully committed to meet or exceed customer expectations while adhering to and continually improving the quality management system.
It is the responsibility of every employee to ensure that policies and procedures are followed in the delivery of quality products and services to our customers. Suppliers are also monitored to ensure they maintain quality products and services.
Customers and employees are our primary source of feedback relating to product, after sales service and quality-related issues. Customer feedback, measurable objectives such as Key Performance Indicators forms an important foundation for monitoring and improving the quality system. This is achieved at both branch level and nationally by a framework of regular meetings which will include the review of designated key performance indicators against established benchmarks.
Our quality system is monitored, maintained, reviewed and audited to comply with the certification requirements of AS/NZS ISO9001:2008.
This policy will be reviewed annually for continuing suitability.
For any questions about this policy, contact policy@hcma.com.au.
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