We work with our customers to understand their operational goals

Service

Hitachi Construction Machinery Australia prides itself on achieving a reputation for excellent customer satisfaction and machine reliability across the Hitachi and Bell machinery brands.

Contracts and agreements tailored to fit your business needs

Contracts and Agreements

In today’s competitive operating environment it helps to know what your future maintenance costs may be, whilst reducing downtime and extending machine life.

Reliable
Solutions

Support

24/7 Service

We offer comprehensive services, including routine machine servicing, repairs, major component change and rebuild, maintenance and repair contracts, oil analysis and fixed priced servicing. These services are available across our company-owned, national branch network of workshops and mobile field service units.

Service and Maintenance

It would help if you had minimum operating costs and maximum fuel efficiency. Our dedicated field service and workshops teams are ready to assist you with your next scheduled service or find the parts you will need.

Oil Analysis

A high percentage of system failures are due to some form of contamination. Regular oil sampling allows you to detect the contamination early before it can cause a significant and expensive loss.

A Complete Solution

We can offer customers a complete maintenance solution, including your slew bearing change-outs, by utilising our purpose-built elevation system with genuine parts and factory-trained technicians. Suitable for the Hitachi mining excavator machine range, the Hitachi Elevation System ensures reduced downtime, maximising productivity by making on-site maintenance and repairs more efficient and cost-effective than conventional lift methods such as multi crane operated systems.

Standard Warranty

The Seller will use its best endeavours to furnish to the Purchaser as soon as is practicable after acceptance of the Order copies of all express guarantees, warranties and indemnities (if any) given or offered by the manufacturer of the Goods and Spare Parts or any part thereof.

Teaching You

To ensure your machinery operates at peak performance, we offer tailored training solutions, including basic machine familiarisation, service manuals, troubleshooting, maintenance procedures and operator training.

Premium service agreement

ConSol

ConSol Premium Service Agreements provide increased protection to your equipment investment through superior and flexible maintenance arrangements.

These maintenance plans are tailored to help you save on equipment maintenance.

Sign up for a ConSol Premium Service Agreement and Receive up to 17.5% discounts on your machine servicing; also, get preferential service and much more.

ConSol Plus

The ConSol Plus offering is in addition to the standard ConSol premium service agreements, providing more savings on servicing and repairs. Sign up to a ConSol Plus premium service agreement for more benefits including;

  • 1 Year Powertrain Warranty in addition to the current offering
  • Sign up three or more machines to ConSol Premium Service Agreements and receive further loyalty savings
  • Up to 5% discount on parts and service

Technology

Advancing The Digital
Future of Mining

Wenco makes your mine perform at its best. Our flagship suite of tools combines hardware and software that streamline your operation to improve production, minimise delays and reduce unscheduled equipment downtime.

Wencore

Our flagship suite of tools combines hardware and software that streamline your operation to improve production, minimise delays and reduce unscheduled equipment downtime.

The core system includes;

  • FleetControl
  • MineVision
  • Onboard Insight
  • Mobile OT
  • Eventing System
  • WencoDB & Reporting
  • Third Party Connectivity
  • Data Exchange Services
  • Training
  • Applied System Analysis

 

 

Wencore Optional

Optional components are available to customise your Fleet Management System to suit your requirements.

  • PitNav
  • Fuel Despatching
  • Dynamic Despatching
  • Mobile ST
  • BenchManager
  • Arm Geometry System
  • Fleet Awareness
  • ReadyLine

 

 

 

Wencolite

Wencolite has everything that small mines and quarries need to streamline their operations. This lightweight fleet management system focuses on the core tools required to monitor production, increase safety, and improve your haul cycle.

 

Machine Monitoring

Hitachi Construction Machinery Australia offers equipment tracking, maintenance, daily operating information and equipment health conditions through advanced satellite monitoring systems nationwide for all your Hitachi and Bell machinery.

Monitor your machines closely

ConSite automated data report service is designed for Hitachi construction machines that have satellite system access. ConSite closely monitors your machines’ operational status and alarms. By sending monthly operational reports and emergency alarms notifying potential operational issues via email, ConSite ensures you have optimally tuned machines to meet your specific needs.

ConSite Product Suite

Owners Site

Owners Site

The web application provides access to full machine data and reporting with Global e-Service.

ConSite Product Suite

ConSite Oil

ConSite Oil

ConSite Oil is a machine condition monitoring service accessible through Global e-Service.

ConSite Product Suite

ConSite Pocket

ConSite Pocket

ConSite Pocket is a machine condition monitoring app with multiple features.

ConSite Product Suite

ConSite Shot

ConSite Shot

ConSite Shot is a mobile app that supports machine inspection reporting.

ConSite Product Suite

ISF

ISF

Our background software that allows us to understand customer needs when buying parts.

ConSite Product Suite

Healthcheck

Healthcheck

ConSite data accumulation monitors the health and performance of the machine.

support you need

Customer Training

tailored training solutions for you

Learning the technical and functional components of a new or existing machine can be hard when technology moves at high speeds. At Hitachi Construction Machinery Australia, we offer customers training, including basic machine familiarisation, service manuals, troubleshooting, maintenance procedures, and operator training.

ConSol Premium Service Agreement Payment Types

Upfront Agreement

Upfront Agreement
Premium service package providing significant savings and exceptional value. Includes a comprehensive maintenance plan with all of the benefits with a “one off” upfront payment. Our Team will proactively manage your maintenance providing ease of mind.
ConSol Premium Service Agreement Payment Types

Monthly Agreement

Monthly Agreement

Premium service package that contains the features of the Upfront package, but with monthly payments instead of an upfront payment.

ConSol Premium Service Agreement Payment Types

Capped Price Agreement

Capped Price Agreement
Comprehensive maintenance package that provides you the flexibility to service equipment at your convenience. The package provides you the transparency of knowing your ongoing associated maintenance costs without escalations for the duration of the agreement.
ConSol Premium Service Agreement Payment Types

Parts Only Agreement

Parts Only Agreement

The Parts Only package provides you the required service parts to OEM guidelines within two weeks of the service due date. It provides you the flexibility to manage labour resources accordingly.

Hero Machinery

Our Most Popular

ZW250-5

The ZW250-5 is one of the safest wheel loaders you can operate in extreme comfort without compensating on power.

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ZW370-5

The ZW370-5 has powerful features that are designed to meet rigorous standards for both safety and reliability.

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ZW550-5

The ZW550-5 has been designed with safety and sustainability in mind with fuel-efficient features to reduce running costs.

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ZX75US-5

The Hitachi’s ZX75US-5 is reliable, efficient and highly productive due to its smooth response to changing job requirements, specifically in tight places.

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ZX300LC-5

With reliable performance, impressive fuel economy and smooth functionalities, the ZX300LC-5 is the ideal choice for power and comfort.

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EH3500AC-3

Hitachi's EH3500AC-3 is a mid-range truck that has a well-recognised reputation for superior hauling capabilities in the mining industry.

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EH4000AC-3

The EH4000AC-3 is one of Hitachi's larger dump trucks that has a reputation for superior hauling capabilities in the mining industry.

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EH5000AC-3

The EH5000AC-3 boasts advanced quality features for both mine…

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EX8000-6

The EX8000-6 is Hitachi’s largest standard excavator, guaranteeing the utmost power and force for incredibly demanding and challenging jobs.

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EX5600-6

The reliable EX5600-6 promises phenomenal power and force for incredibly demanding and challenging jobs.

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