Hitachi Parts Online
AVAILABILITY AND PRICING WHEN YOU NEED IT 24/7
Last year, a new way to order machine parts was introduced by Hitachi Construction Machinery Australia Pty Ltd (HCA) with the new Parts Online Portal.
The online program is designed to save time on ordering, show parts availability, quick access to pricing and manage quotes directly. Assured to service a range of customers currently operating machinery from Hitachi and Bell in Australia.
Since its launch, customer feedback has been received on the user experience allowing HCA to make further enhancements to ensure the system is easier and faster to use.
Dave Collings, HCA’s National Manager for Parts and Service Strategy, ‘is confident it will continue to strengthen the relationship between HCA and existing customers by creating greater and more efficient access to supply.’
“The enhancements recently made to the system, were implemented to improve the overall customer experience,” said Dave.
“I can log on anytime and put multiple orders through, in our industry streamlining processes is vital.” Charmaine, Jellinbah mining
Customers can now access more than 1.9 million parts for any Hitachi or Bell machinery. The portal not only gives users the control to manage their own quotes and orders, but right down to the way they are delivered.
“I’ve relocated from one business to another and have continued using the system to order parts at both companies from Hitachi, I’m glad my feedback has gone towards system enhancements and it couldn’t be better.” Bruce, SMS Rental (WA) Pty Ltd
A full range of genuine parts are available to customers, including electronic parts catalogues and to further help customers navigate around the portal we have developed a series of self-help videos. If you are an existing customer, you can visit www.hcapartsonline.com.au/linkone and register your account now or find out more at www.hitachicm.com.au/hitachipartsonline.
PARTS ONLINE FEATURES
1. Ability to automatically upload parts using a CSV file – saves time and avoids having to double enter the order.
2. New “How to register” and help videos available to assist with system navigation, also available publically on YouTube to view www.youtu.be/bkYthmp1zlI
3. New “express order“ button – simply type in the known part numbers and order immediately.
4. Expansion to accommodate new models.