CONSITE – A CONSOLIDATED SOLUTION
Monitor your Hitachi machine with data report services
Hitachi Construction Machinery Australia Pty Ltd (HCA) offer a service to their customers called ConSite, which is an automated data report service specifically designed for Hitachi construction machines with satellite system access.
ConSite closely monitors the machines’ operational status and alarms, ensuring customers have optimally tuned machines to meet their specific needs. Operational data is relayed through the satellite and stored in the e-Service data base. The ConSite service then automatically creates an individual machine monthly report which is sent to the customer and the dealer along with emergency alarms. The alarm notifications are sent as they occur so that customers can identify operational issues with their machines in a timely manner.
Frank Geranio, Operations Support Manager in HCA Service says “The impressive ConSite system gives Hitachi owners access to their machines’ data information, accessible like never before. This gives our customers the ability to improve the management of their equipment and lower their operating costs.”
The monthly report allows customers to visualise the daily operating activities and efficiency levels of their machine along with a comparison to other Hitachi equipment of the same class and region. Monthly report data includes machine actual operational and non-operational hours, graphical representation of daily hours and fuel used as well as forecasting future dates and hours to assist with maintenance scheduling.
Additionally, the report provides a detailed list of any emergency alarm codes and alarm information. The monthly report can be viewed through the Global e-Service Owner’s site or email on a number of different devices including laptops, desktop computers, smart-phones and tablets. The Global e-Service Owner’s site also enables each customer to individually customise the equipment data providing a personalised view.
HCA’s 24/7 Customer Support Centre have a dedicated Fleet Management Team who monitor customer’s alarms and coordinate the dispatch of the alarms and monthly reports. Just recently, the alarm on a Hitachi machine for the Abnormal Crank Position Sensor was sent to the team whilst working on a construction site in Sydney’s South West. The team were able to resolve the issue with the customer and resolve the situation involving HCA’s Sydney Service Department.
“There are enough of these examples to prove ConSite has enhanced HCA’s ability through advanced technology to offer more in support services and assist customers to achieve the most out of their Hitachi machines” says Frank.
Coming in April 2018, the all new ConSite Oil will be released into the market taking the service to the next level. For machines fitted with the Hitachi on board oil monitoring system, the Hydraulic and Engine oil condition will be continuously analysed during machine operation and will detect changes against objective data. Where the oil condition is outside system parameters the ConSite system will send an alert to the customer and Hitachi service centre.
ConSite will then be able to provide a comprehensive reporting system for routine physical sampling of all machine oil compartments. Samples will then be sent to an ALS Laboratory where results will be uploaded to the Global e-Service database. Oil results outside safe parameters are then emailed to the customer, or alternatively - can log on to download and analyse the reports. Providing customers with all the important machine information in one convenient site.
For more information regarding ConSite, please visit http://hitachicm.com.au/support/consite or call 1300 HITACHI to speak to a customer service representative.