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Hitachi Construction Machinery Australia (HCA) prides itself on achieving a reputation for excellent customer satisfaction and machine reliability across the Hitachi, John Deere and Bell machinery brands.
We work with our customers to understand their operational goals and to maximise machine productivity, from scheduled maintenance through to complete asset management. Our experienced factory trained technicians and product support representatives are on call to ensure your machinery operates to the highest standards.
Services
Comprehensive services available by Hitachi Construction Machinery Australia (HCA) include; routine machine servicing, repairs, major component change and rebuild, maintenance and repair contracts, oil analysis and fixed priced servicing. These services are available across our company owned, national branch network of workshops and mobile field service units.
Service & Maintenance
Our dedicated field service and workshop teams are ready to assist with your scheduled service needs whether you require maintenance on-site or at one of our fully equipped workshop facilities.
Oil Analysis
A high percentage of system failures are due to some form of contamination. Regular oil sampling allows you to detect the contamination early before it can cause a major and expensive failure to occur. Oil analysis is required for machinery warranty.
Customer Training
To ensure your machinery operates at peak performance, we offer tailored training solutions including basic machine familiarisation, maintenance procedures and operator training.
Customised Services
We also offer specialised services such as shut crew teams, undercarriage, bucket and GET inspection and repairs, paint booth facilities, servicing of all makes and other services upon request.
Hitachi Elevation System
The Hitachi Elevation System ensures reduced downtime, maximising productivity by making on-site maintenance and repairs more efficient and cost effective than conventional lift methods.
Contracts and Agreements
In today’s competitive operating environment it helps to know what your future maintenance costs may be, whilst reducing downtime and extending machine life. Hitachi Construction Machinery Australia (HCA) offers a range of maintenance and repair solutions tailored to your specific asset management needs.
Fixed Price Servicing
Understanding future scheduled maintenance costs is important for an operator’s cash flow. We provide fixed priced servicing schedules for most of our construction equipment models.
HPMP
Our Preventative Maintenance Program is a service cost solution that also extends your powertrain warranty. Designed to reduce operating cost and downtime, extend machine life and improve machine resale value.
MARC
A Maintenance and Repair Contract is designed to calculate all repair and maintenance costs for an agreed term. This includes all parts, labour, sub contracts and consumables.
Cost Cap
Cost cap is designed to calculate the replacement cost of selected machine major components for an agreed term based on specific component life and operating conditions.
Customised Agreements
We offer national or site based labour agreements, parts by the hour, tailored site based solutions and specialised agreements to suits your specific requirements.
Machine Monitoring
Hitachi Construction Machinery Australia (HCA) offer equipment tracking, maintenance, daily operating information and equipment health conditions through advanced satellite monitoring systems for your Hitachi, John Deere and Bell machinery.
Request for Assistance
Our dedicated field service and workshop teams are ready to assist with your service needs.
For any request for assitance please contact us here