Privacy Policy

Hitachi Construction Machinery Australia Pty Ltd ABN 62 000 080 179 (Hitachi) collects, uses, discloses and holds personal information you provide to Hitachi during the course of your dealing with Hitachi in accordance with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).

What is Personal Information?

‘Personal Information’ is any information about you that identifies you, or by which your identity can reasonably be ascertained and include any credit related information provided to us.

Hitachi aims to provide its customers with the best possible products and services. To achieve this, we aim to make efficient use of the personal information we collect from our customers.

Why personal information is collected by Hitachi?

Hitachi collects the personal information, it needs to provide the products and services it offers.

Hitachi also collects personal information about its customers so that it can complete business transactions, provide customer support, respond to customer inquiries and requests for product information, and meet regulatory requirements.

If Hitachi is unable to collect personal information from or about an individual, it may not be able to do business with that individual or the organisation with which the individual is connected.

How does Hitachi collect personal information?

Where possible, Hitachi will collect personal information (the individual’s name, signature, telephone number, address, email address and driver’s licence number) directly from the individual it relates to. This may take place in a number of ways, such as when an application for a product or service is completed or a product or service is requested over the telephone or internet.

Sometimes, personal information may be collected from a source other than the individual to which it relates such as from our advisers, agents, contractors, related companies or from various Government road and traffic authorities throughout Australia.

Regardless of who provides personal information to us, it will always be handled by Hitachi in accordance with this privacy policy.

Do we disclose personal information to anyone else?

In providing our customers with their chosen product or service, Hitachi may sometimes need to disclose personal information to our advisers, agents, contractors or related companies.

Sometimes, the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as the Australian Taxation Office on receipt of a direction issued under taxation laws or to the Australian Skills Quality Authority as a requirement of Hitachi being a registered training organisation.

We may disclose personal information to prevent illegal use of the Hitachi products and services or violation of our Website Terms of Use, or to defend Hitachi from third-party claims. We may also disclose personal information to organisations that assist with fraud protection or investigation.

We may also disclose an individual’s personal information where the individual consents to us doing so. That consent may be written, verbal or implied from the individual’s conduct.

Disclosing your personal information overseas

Hitachi discloses personal information to overseas recipients who are located in Japan, Singapore, United States of America and South Africa.

Direct Marketing

From time to time, we may use personal information to inform our customers about our products and services including special offers. We may also send our customers material relating to joint promotions with other business associates of Hitachi of our respective products and services.

If an individual does not wish to receive this information, they just need to let us know by contacting the Hitachi Customer Relations Officer on 1300 442 224 or by email on

Once an individual lets us know that they no longer wish to receive this information, we will stop sending it. The individual can change their mind about receiving information about our products and services at any time. They just need to let us know by phoning the above number.

If the law requires us to provide our customers with information about our products or services, we will provide that information even if an individual has elected not to receive information about our products and services generally.

Ensuring personal information is up-to-date

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.

We take reasonable steps to ensure that the personal information we hold is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask individuals to tell us if there are any changes to their personal information. If an individual finds that information we hold about them is incorrect, they should contact us immediately and we will correct it.

How Hitachi holds and protects the personal information.

Hitachi holds the personal information we collect in our electronic database and in physical documents.

The security of the personal information we hold is important to Hitachi and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

• External and internal premise security;

• Restricted access to personal information to staff who need it to perform their day to day functions;

• Maintaining technology products to prevent unauthorised computer access including identifiers and passwords;

• Maintaining physical security over paper records; and

• Ensuring our advisers, agents, contractors and related companies we disclose personal information to have in place adequate arrangements to protect the personal information which we disclose to them.

• Access to and correction of personal information by individuals

• An individual can access most of the personal information Hitachi holds about them.

If an individual request Hitachi to correct personal information we hold in relation to the individual, we will take reasonable steps to correct the personal information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

Information can be accessed, and a request to correct the personal information made, by contacting Hitachi’s Customer Relations Officer on 1300 448 224 or by email at

Depending on the amount of information requested to be accessed, Hitachi may charge an access fee to cover the cost of retrieving the information and supplying it to the person who has requested access.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict an individual’s access, we will explain why.

Resolving concerns

If an individual believes that the privacy of their personal information has been compromised or believe Hitachi has not complied with the Australian Privacy Principles (APPs) or a registered APP Code that applies to Hitachi, they are entitled to complain. Complaints can be made by the individual contacting the person or department they were dealing with or by calling the Hitachi Customer Relations Officer on 1300 448 224 or by email to we will respond to complaints as soon as possible.

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by visiting, calling 1300 363 992 or by emailing

Additional information

Individuals who would like more information about Hitachi’s approach to privacy are encouraged to contact the Hitachi Customer Relations Officer on 1300 448 224 or email us on




Hitachi Construction Machinery (Australia) Pty Ltd is dedicated to ensuring total customer satisfaction through the sale and support of quality mining, construction and earthmoving equipment.

The Management of Hitachi Construction Machinery (Australia) Pty Ltd are fully committed to meet or exceed customer expectations while adhering to and continually improving the quality management system.

It is the responsibility of every employee to ensure that policies and procedures are followed in the delivery of quality products and services to our customers.  Suppliers are also monitored to ensure they maintain quality products and services.

Customers and employees are our primary source of feedback relating to product, after sales service and quality-related issues. Customer feedback, measurable objectives such as Key Performance Indicators forms an important foundation for monitoring and improving the quality system.  This is achieved at both branch level and nationally by a framework of regular meetings which will include the review of designated key performance indicators against established benchmarks.

Our quality system is monitored, maintained, reviewed and audited to comply with the certification requirements of AS/NZS ISO9001:2008.

This policy will be reviewed annually for continuing suitability.

For any questions about this policy, contact



Hitachi Construction Machinery (Australia) Pty Ltd (HCA) supplies a range of machinery to the construction and mining industries. Support services include parts supply, maintenance and servicing activities.

HCA strives to ensure all of our operations are completed to minimise risk to all related parties.

HCA is committed to:

• Complying with relevant work health safety and environmental laws, codes of practices and Industry standards

• Promoting a corporate culture of awareness and compliance

• Encouraging continuous improvement in related practices

• Ongoing compliance to OHSAS 18001

• Prevention of injury and ill health

To achieve these goals, we will:

• Educate our workforce in correct procedures and provide instruction and supervision

• Act quickly to eliminate or minimise hazards

• Maintain an effective management system to cover related activities

• Identify, assess and eliminate or minimise risks to the lowest reasonable level

• Provide safe working environment and provide sufficient resources for tasks

• Consult with workers on health, safety and welfare matters and value their opinion

• Hold management responsible at every level for health, safety and environmental outcomes for their areas of responsibility

• Maintain a drug and alcohol free workplace by regular monitoring

• Provide resources and education to ensure no environmental harm is caused

• Set measurable objectives and targets to monitor progress

• Maintain an effective Return to work program to assist injured employees

• Provide adequate resources to enable these goals and objectives to be achieved

HCA takes their responsibility to HEALTH, SAFETY and the ENVIRONMENT seriously.

Every person who works at our Branches or elsewhere on our behalf is responsible for ensuring safe work practices at all times.

Any perceived breaches of company standards, policies, procedures or the HCA Key Safety Promises must be reported and actioned as required. This may include use of the Company discipline process.

Excellence can only be achieved through the participation and cooperation of every manager, worker and visitor.

For any question about this policy, contact




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