April 2022

Richard
Trench

Service Manager, Muswellbrook


What encouraged you or convinced you to join this industry?
I have always had an interest in all things mechanical and a particular interest in machinery and how they work. Having started my career as a fitter in Ireland in the agriculture and construction machinery sector, when the opportunity arose to interview for Hitachi I grabbed it as the chance to work with a market leading OEM – this isn’t something that comes along every day.

What role did you start out in and has it proven to be a good place to begin your career at Hitachi?
I started my career as a Field Service Fitter, moved up to Leading Hand, then Supervisor. Following that I became Project Manager, then Site Manager and now Service Manager.
Starting out as a field service fitter gave me a good foundation to build my career on at Hitachi by introducing me to company systems, processes and the people within the business. Upon joining Hitachi, I quickly realised that this was where I wanted to be and where I wanted to progress my career. However, in those early stages, it also became apparent to me that in order to further my career at the pace I wanted to, I would need to upskill. For this reason, I enrolled in a number of academic courses over the years and Hitachi have sponsored and facilitated some of these.
My studies coupled with on the job coaching, training and mentoring has helped me to advance to my current role. In each role, I have been able to familiarise myself with the next level. Doing so has prepared me for when opportunities arise, that I have a good understanding of the role and have been able to transition seamlessly.

 



The best thing about working here without doubt are the people

How would you describe your career journey with Hitachi?
I joined Hitachi with the ambition of furthering my career. My journey so far has been thoroughly enjoyable and rewarding. The best thing about working here without doubt are the people. Everyone is and always has been friendly, cooperative and willing to help in whatever way they can. The culture of safety first, collaboration and promoting of personal values and ideas is not something that can be found everywhere and is something I value immensely.

 

Do you feel confident in your future at Hitachi?
Yes, I believe that there will always be opportunities for those who want to take advantage of that. The Muswellbrook branch is a great example to showcase the opportunities. For example, in the service team we currently have 13 Supervisors, all of which have been promoted from within the business. The senior management team; Branch Manager, Service, Parts, Admin, After Sales and Major Projects Managers have also all been promoted from within the business. Personally, having come to Australia with Hitachi on the 357 visa scheme back in 2012, I cannot recommend Hitachi Construction Machinery (Aust) highly enough as a place to work and build a career.





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#TheOrangeFamily

Experience the Scale of Mining at QME 2026! 

While we couldn't bring the mighty Hitachi EX8000-7BH mining excavator to Mackay, we're bringing something almost as impressive; its enormous 48m³ bucket!

The EX8000-7BH is the largest hydraulic mining excavator in the Hitachi fleet, engineered to deliver exceptional productivity, reliability and efficiency in large scale mining operations. Featuring powerful digging performance, advanced hydraulic systems, and a spacious operator environment designed for comfort and safety, the EX8000-7BH is built to move more material with every pass.

Visit the Hitachi stand at QME and stand beside the massive 48m³ bucket for a unique photo opportunity. It's the perfect way to appreciate the incredible scale of the machine that helps power mining operations across Australia.

📍 Visit Hitachi at QME 2026 | Stand OS338 | 21–23 July | Mackay Showgrounds
❄️ Saving the Aussie ski season. One bucket at a time.

Our machines don't stop when winter arrives.

Peter, from Peter Vagne Excavation is putting his Hitachi ZX225USLC-7 to work in the Perisher Valley, loading freshly made snow to keep the slopes topped up for skiers throughout the day.

A unique job for a machine that's built to perform in every season.

Thanks for the photo, Pete!
Hitachi Construction Machinery Australia is heading to QME 2026!

Join us in Mackay from 21–23 July and experience some of the largest and most advanced mining equipment in the industry.

On display will be the impressive EX1200 mining excavator, along with an EX8000 excavator bucket, showcasing the scale, innovation and reliability that Hitachi brings to mining operations across Australia.

Whether you're looking to optimise productivity, improve efficiency, or simply get up close to world-class mining equipment, our team will be on hand to discuss the latest solutions for your operation.

📍 QME 2026 | Mackay
📅 21–23 July 2026

We look forward to seeing you there!

#QME2026 #HitachiConstructionMachinery #MiningEquipment #Hitachi #MiningIndustry #Mackay #Excavators
Experience the Scale of Mining at QME 2026! 

While we couldn't bring the mighty Hitachi EX8000-7BH mining excavator to Mackay, we're bringing something almost as impressive; its enormous 48m³ bucket!

The EX8000-7BH is the largest hydraulic mining excavator in the Hitachi fleet, engineered to deliver exceptional productivity, reliability and efficiency in large scale mining operations. Featuring powerful digging performance, advanced hydraulic systems, and a spacious operator environment designed for comfort and safety, the EX8000-7BH is built to move more material with every pass.

Visit the Hitachi stand at QME and stand beside the massive 48m³ bucket for a unique photo opportunity. It's the perfect way to appreciate the incredible scale of the machine that helps power mining operations across Australia.

📍 Visit Hitachi at QME 2026 | Stand OS338 | 21–23 July | Mackay Showgrounds
❄️ Saving the Aussie ski season. One bucket at a time.

Our machines don't stop when winter arrives.

Peter, from Peter Vagne Excavation is putting his Hitachi ZX225USLC-7 to work in the Perisher Valley, loading freshly made snow to keep the slopes topped up for skiers throughout the day.

A unique job for a machine that's built to perform in every season.

Thanks for the photo, Pete!
Hitachi Construction Machinery Australia is heading to QME 2026!

Join us in Mackay from 21–23 July and experience some of the largest and most advanced mining equipment in the industry.

On display will be the impressive EX1200 mining excavator, along with an EX8000 excavator bucket, showcasing the scale, innovation and reliability that Hitachi brings to mining operations across Australia.

Whether you're looking to optimise productivity, improve efficiency, or simply get up close to world-class mining equipment, our team will be on hand to discuss the latest solutions for your operation.

📍 QME 2026 | Mackay
📅 21–23 July 2026

We look forward to seeing you there!

#QME2026 #HitachiConstructionMachinery #MiningEquipment #Hitachi #MiningIndustry #Mackay #Excavators

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