Service Manager, Muswellbrook
What encouraged you or convinced you to join this industry?
I have always had an interest in all things mechanical and a particular interest in machinery and how they work. Having started my career as a fitter in Ireland in the agriculture and construction machinery sector, when the opportunity arose to interview for Hitachi I grabbed it as the chance to work with a market leading OEM – this isn’t something that comes along every day.
What role did you start out in and has it proven to be a good place to begin your career at Hitachi?
I started my career as a Field Service Fitter, moved up to Leading Hand, then Supervisor. Following that I became Project Manager, then Site Manager and now Service Manager.
Starting out as a field service fitter gave me a good foundation to build my career on at Hitachi by introducing me to company systems, processes and the people within the business. Upon joining Hitachi, I quickly realised that this was where I wanted to be and where I wanted to progress my career. However, in those early stages, it also became apparent to me that in order to further my career at the pace I wanted to, I would need to upskill. For this reason, I enrolled in a number of academic courses over the years and Hitachi have sponsored and facilitated some of these.
My studies coupled with on the job coaching, training and mentoring has helped me to advance to my current role. In each role, I have been able to familiarise myself with the next level. Doing so has prepared me for when opportunities arise, that I have a good understanding of the role and have been able to transition seamlessly.
The best thing about working here without doubt are the people
How would you describe your career journey with Hitachi?
I joined Hitachi with the ambition of furthering my career. My journey so far has been thoroughly enjoyable and rewarding. The best thing about working here without doubt are the people. Everyone is and always has been friendly, cooperative and willing to help in whatever way they can. The culture of safety first, collaboration and promoting of personal values and ideas is not something that can be found everywhere and is something I value immensely.
Do you feel confident in your future at Hitachi?
Yes, I believe that there will always be opportunities for those who want to take advantage of that. The Muswellbrook branch is a great example to showcase the opportunities. For example, in the service team we currently have 13 Supervisors, all of which have been promoted from within the business. The senior management team; Branch Manager, Service, Parts, Admin, After Sales and Major Projects Managers have also all been promoted from within the business. Personally, having come to Australia with Hitachi on the 357 visa scheme back in 2012, I cannot recommend Hitachi Construction Machinery (Aust) highly enough as a place to work and build a career.
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We are excited to announce a significant milestone in our company’s journey.
For over 75 years, we have proudly served the construction and mining sectors, delivering reliable machinery, engineering excellence, and building lasting partnerships around the globe.
The construction and mining industries are entering a new era. The world demands faster, smarter, and more sustainable approaches to developing critical infrastructure and mining operations. All the while with fewer skilled operators, lower costs, and tighter deadlines. In this context, Hitachi Construction Machinery has chosen to reinvent itself, standing side by side with its customers and distribution partners to lead this transformation together.
As part of our ongoing evolution, Hitachi Construction Machinery will transition to our new company name – LANDCROS Corporation, effective April 2027.
This global rebrand signals the next phase of our company’s growth and commitment to our customers.
Evolving with purpose. Built on trust.
LANDCROS will continue as a Japanese company, with the heart of our research, development and manufacturing based in Japan. We retain all our existing capabilities across the globe and are set to strengthen them further by accelerating innovation, developing new technologies, and expanding our collaboration with key partners worldwide.
Our future name change marks our next chapter, but our focus remains where it’s always been — with you, our customers.
To our valued customers in Oceania and around the globe, rest assured that the people, products, support networks, and supply chains you depend on will remain unchanged. You can continue to rely on your current support team, branch network, and account representatives, all of whom will operate as usual.
Don’t Miss Out at IMARC 2025!
Join us at the Hitachi Stand D19 for exclusive live sessions hosted daily by Dash Kisoon, WENCO Product Manager!
📅 When: Every day of the show
⏰ Time: 10:30 AM & 1:30 PM
📍 Where: Hitachi Stand D19 at ICC Darling Harbour
Get the inside scoop on the latest innovations from WENCO and discover how our solutions can transform your mining operations!
No matter your level of experience, these sessions are full of valuable insights you won’t want to miss.
#IMARC2025 #WENCO #MiningInnovation #MiningOperations #TechInMining #Hitachi
🚨 The countdown is on! IMARC is happening soon — don’t miss your chance to connect with Hitachi and Wenco at Stand D19.
🎉 There’s a competition happening right on our stand! Visit Stand D19 to enter for your chance to win a co-branded Weber & Hitachi BBQ and a Hitachi esky.
👉 Don’t miss out — stop by Stand D19 and discover the latest in mining innovation.
See you there!
🦺Hitachi is coming to Murrumbateman Field Days 18-19 October! 🦺
Join us at Stand Y27 on Ravensworth Row to see Hitachi’s innovative and reliable machines in person, showcasing cutting-edge technology and top performance.
🔥 Plus, don’t miss your chance to enter our competition at the stand — the lucky winner will take home a Weber Baby Q BBQ! 🔥
Come see the machines, chat with our experts, and enter to win!
📅 See you at Murrumbateman Field Days!
Wenco’s asset performance management rebranding introduces APM Track, APM React, and APM Reliability—solutions that transform mining maintenance from reactive to predictive.
📉 APM Track centralises maintenance management
📊APM React delivers real-time asset health &
📈 APM Reliability optimises maintenance timing using expert models.
Together, they boost uptime, reduce costs, and improve operational efficiency.
Explore Wenco’s fleet management solutions at the IMARC event, October 21-23, 2025, at the Hitachi stand; D19. Don’t miss it!
Customer Spotlight — Craig Cross Contracting
Craig Cross Contracting recently added a Hitachi ZX38U-5 and ZX65USB-5 to their fleet.
“The service was exemplary — great product knowledge, quick responses, and a perfect fit for our operational needs. The Hitachi excavators are powerful, efficient, and comfortable to operate.”
👏 Thanks to Craig and team for trusting Hitachi and well done to our Tasmanian crew for delivering a first-class experience.
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
🔗 Learn more about Elmore Field Days: https://www.elmorefielddays.com.au/
Wenco International Mining Systems delivers smart mining solutions that boost productivity, safety, and efficiency. From fleet management to autonomous systems and data analytics, Wenco helps mines lower costs and make smarter decisions — all in real time. ⛏️💡 #SmartMining #DigitalTransformation #Wenco
Excited for IMARC 2025? So are we!
Hitachi and Wenco are proud to be exhibiting at the International Mining and Resources Conference (IMARC), where industry leaders come together to shape the future of mining.
Join us as we showcase how our integrated technologies and smart mining solutions are driving efficiency, sustainability, and innovation across the industry.
📍 Visit us at stand D19
📅 October 21–23, 2025
📍 ICC, Darling Harbour Sydney
Let’s connect, collaborate, and shape the future of mining—together.
We are excited to announce a significant milestone in our company’s journey.
For over 75 years, we have proudly served the construction and mining sectors, delivering reliable machinery, engineering excellence, and building lasting partnerships around the globe.
The construction and mining industries are entering a new era. The world demands faster, smarter, and more sustainable approaches to developing critical infrastructure and mining operations. All the while with fewer skilled operators, lower costs, and tighter deadlines. In this context, Hitachi Construction Machinery has chosen to reinvent itself, standing side by side with its customers and distribution partners to lead this transformation together.
As part of our ongoing evolution, Hitachi Construction Machinery will transition to our new company name – LANDCROS Corporation, effective April 2027.
This global rebrand signals the next phase of our company’s growth and commitment to our customers.
Evolving with purpose. Built on trust.
LANDCROS will continue as a Japanese company, with the heart of our research, development and manufacturing based in Japan. We retain all our existing capabilities across the globe and are set to strengthen them further by accelerating innovation, developing new technologies, and expanding our collaboration with key partners worldwide.
Our future name change marks our next chapter, but our focus remains where it’s always been — with you, our customers.
To our valued customers in Oceania and around the globe, rest assured that the people, products, support networks, and supply chains you depend on will remain unchanged. You can continue to rely on your current support team, branch network, and account representatives, all of whom will operate as usual.
Don’t Miss Out at IMARC 2025!
Join us at the Hitachi Stand D19 for exclusive live sessions hosted daily by Dash Kisoon, WENCO Product Manager!
📅 When: Every day of the show
⏰ Time: 10:30 AM & 1:30 PM
📍 Where: Hitachi Stand D19 at ICC Darling Harbour
Get the inside scoop on the latest innovations from WENCO and discover how our solutions can transform your mining operations!
No matter your level of experience, these sessions are full of valuable insights you won’t want to miss.
#IMARC2025 #WENCO #MiningInnovation #MiningOperations #TechInMining #Hitachi
🚨 The countdown is on! IMARC is happening soon — don’t miss your chance to connect with Hitachi and Wenco at Stand D19.
🎉 There’s a competition happening right on our stand! Visit Stand D19 to enter for your chance to win a co-branded Weber & Hitachi BBQ and a Hitachi esky.
👉 Don’t miss out — stop by Stand D19 and discover the latest in mining innovation.
See you there!
🦺Hitachi is coming to Murrumbateman Field Days 18-19 October! 🦺
Join us at Stand Y27 on Ravensworth Row to see Hitachi’s innovative and reliable machines in person, showcasing cutting-edge technology and top performance.
🔥 Plus, don’t miss your chance to enter our competition at the stand — the lucky winner will take home a Weber Baby Q BBQ! 🔥
Come see the machines, chat with our experts, and enter to win!
📅 See you at Murrumbateman Field Days!
Wenco’s asset performance management rebranding introduces APM Track, APM React, and APM Reliability—solutions that transform mining maintenance from reactive to predictive.
📉 APM Track centralises maintenance management
📊APM React delivers real-time asset health &
📈 APM Reliability optimises maintenance timing using expert models.
Together, they boost uptime, reduce costs, and improve operational efficiency.
Explore Wenco’s fleet management solutions at the IMARC event, October 21-23, 2025, at the Hitachi stand; D19. Don’t miss it!
Customer Spotlight — Craig Cross Contracting
Craig Cross Contracting recently added a Hitachi ZX38U-5 and ZX65USB-5 to their fleet.
“The service was exemplary — great product knowledge, quick responses, and a perfect fit for our operational needs. The Hitachi excavators are powerful, efficient, and comfortable to operate.”
👏 Thanks to Craig and team for trusting Hitachi and well done to our Tasmanian crew for delivering a first-class experience.
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
🔗 Learn more about Elmore Field Days: https://www.elmorefielddays.com.au/
Wenco International Mining Systems delivers smart mining solutions that boost productivity, safety, and efficiency. From fleet management to autonomous systems and data analytics, Wenco helps mines lower costs and make smarter decisions — all in real time. ⛏️💡 #SmartMining #DigitalTransformation #Wenco
Excited for IMARC 2025? So are we!
Hitachi and Wenco are proud to be exhibiting at the International Mining and Resources Conference (IMARC), where industry leaders come together to shape the future of mining.
Join us as we showcase how our integrated technologies and smart mining solutions are driving efficiency, sustainability, and innovation across the industry.
📍 Visit us at stand D19
📅 October 21–23, 2025
📍 ICC, Darling Harbour Sydney
Let’s connect, collaborate, and shape the future of mining—together.
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