Service Manager, Muswellbrook
What encouraged you or convinced you to join this industry?
I have always had an interest in all things mechanical and a particular interest in machinery and how they work. Having started my career as a fitter in Ireland in the agriculture and construction machinery sector, when the opportunity arose to interview for Hitachi I grabbed it as the chance to work with a market leading OEM – this isn’t something that comes along every day.
What role did you start out in and has it proven to be a good place to begin your career at Hitachi?
I started my career as a Field Service Fitter, moved up to Leading Hand, then Supervisor. Following that I became Project Manager, then Site Manager and now Service Manager.
Starting out as a field service fitter gave me a good foundation to build my career on at Hitachi by introducing me to company systems, processes and the people within the business. Upon joining Hitachi, I quickly realised that this was where I wanted to be and where I wanted to progress my career. However, in those early stages, it also became apparent to me that in order to further my career at the pace I wanted to, I would need to upskill. For this reason, I enrolled in a number of academic courses over the years and Hitachi have sponsored and facilitated some of these.
My studies coupled with on the job coaching, training and mentoring has helped me to advance to my current role. In each role, I have been able to familiarise myself with the next level. Doing so has prepared me for when opportunities arise, that I have a good understanding of the role and have been able to transition seamlessly.
The best thing about working here without doubt are the people
How would you describe your career journey with Hitachi?
I joined Hitachi with the ambition of furthering my career. My journey so far has been thoroughly enjoyable and rewarding. The best thing about working here without doubt are the people. Everyone is and always has been friendly, cooperative and willing to help in whatever way they can. The culture of safety first, collaboration and promoting of personal values and ideas is not something that can be found everywhere and is something I value immensely.
Do you feel confident in your future at Hitachi?
Yes, I believe that there will always be opportunities for those who want to take advantage of that. The Muswellbrook branch is a great example to showcase the opportunities. For example, in the service team we currently have 13 Supervisors, all of which have been promoted from within the business. The senior management team; Branch Manager, Service, Parts, Admin, After Sales and Major Projects Managers have also all been promoted from within the business. Personally, having come to Australia with Hitachi on the 357 visa scheme back in 2012, I cannot recommend Hitachi Construction Machinery (Aust) highly enough as a place to work and build a career.
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🔑 Delivery Day
Daniel from DJ & KA Brown Plumbing has just taken delivery of his brand new ZX17U-5 💪
This marks machine number six Daniel has traded over the years - a great example of long-term trust built on reliability, performance, and support.
Thanks again for your continued confidence, Daniel. We’re proud to support your work with equipment that’s built to deliver, job after job.
Dig Deep Debrief – Troy Harding
Recorded during our Dig Deep Sales Conference, this episode features Troy Harding, Director at @wellamconstructions in Geelong, Victoria.
Troy shares his perspective from the customer side - what matters on site, what he values in a machinery partner, and the insights that come from real-world experience in civil construction.
Practical, honest, and grounded in the realities of the job - this is one not to miss.
🎥 Watch the full episode.
Humans Behind the Machine – Episode 2: Peter Horn
Machines matter — but it’s the people behind them that make the difference.
In Episode 2 of Humans Behind the Machine, Peter Horn shares his experience working in demanding environments where reliability, trust and performance aren’t optional.
It’s a straightforward conversation about people, machines and the realities of the job - told by someone who lives it every day.
🎥 Watch the full episode to hear Peter’s story.
🔁 Back for seconds!
Andrew from Armadale Plumbing taking delivery of his second Hitachi ZX17U-5 🙌
When the right machine proves itself on the job, there’s no need to look elsewhere.
Thanks for your continued trust - we love seeing repeat customers in the yard 💪🧡
Thank you for building with us this year!
Here’s to an even bigger year ahead. Happy New Year! 🎆
Merry Christmas!!
Even Santa knows the best pit stop is on site. 🎅🦺🧡
#MerryOrangeChristmas #OrangeFamily #BuiltForTheJob #BuiltToLast #HCA #OrangeFamily🍊 #LANDCROS
This year, Santa teamed up with our Hitachi family to get the job done.
Wishing everyone a safe, happy, and joy-filled Christmas. 🎄
Dig Deep Debrief – Chris Batson
Recorded during our Dig Deep Sales Conference, this episode features Chris Batson, one of our Hitachi Construction Machinery Australia Sales Managers, sharing his perspective on the industry, his approach to supporting customers, and what drives him in his role.
Honest insights, real experience, and a genuine passion for what he does - this one’s well worth a watch.
🎥 Watch the full episode.
#HCA #OrangeFamily🍊 #LANDCROS #DigDeep2025 #SalesConference #ConstructionIndustry #PeopleOfHCA #IndustryInsights #CustomerFocus #BuiltForYou
Dig Deep Debrief – Antony Moore
As part of our Dig Deep Sales Conference, we spoke with Antony Moore, one of our dedicated Hitachi
Construction Machinery Australia sales reps, to talk about his journey, what drives him, and the insights he’s gathered from working closely with customers across the industry.
Antony brings honesty, passion and a practical outlook - and his perspective is well worth your time.
🎥 Watch the full episode now.
#HCA #OrangeFamily🍊 #LANDCROS #DigDeep2025 #SalesConference #ConstructionIndustry #PeopleOfHCA #IndustryInsights #CustomerFocus #BuiltForYou
🔑 Delivery Day
Daniel from DJ & KA Brown Plumbing has just taken delivery of his brand new ZX17U-5 💪
This marks machine number six Daniel has traded over the years - a great example of long-term trust built on reliability, performance, and support.
Thanks again for your continued confidence, Daniel. We’re proud to support your work with equipment that’s built to deliver, job after job.
Dig Deep Debrief – Troy Harding
Recorded during our Dig Deep Sales Conference, this episode features Troy Harding, Director at @wellamconstructions in Geelong, Victoria.
Troy shares his perspective from the customer side - what matters on site, what he values in a machinery partner, and the insights that come from real-world experience in civil construction.
Practical, honest, and grounded in the realities of the job - this is one not to miss.
🎥 Watch the full episode.
Humans Behind the Machine – Episode 2: Peter Horn
Machines matter — but it’s the people behind them that make the difference.
In Episode 2 of Humans Behind the Machine, Peter Horn shares his experience working in demanding environments where reliability, trust and performance aren’t optional.
It’s a straightforward conversation about people, machines and the realities of the job - told by someone who lives it every day.
🎥 Watch the full episode to hear Peter’s story.
🔁 Back for seconds!
Andrew from Armadale Plumbing taking delivery of his second Hitachi ZX17U-5 🙌
When the right machine proves itself on the job, there’s no need to look elsewhere.
Thanks for your continued trust - we love seeing repeat customers in the yard 💪🧡
Thank you for building with us this year!
Here’s to an even bigger year ahead. Happy New Year! 🎆
Merry Christmas!!
Even Santa knows the best pit stop is on site. 🎅🦺🧡
#MerryOrangeChristmas #OrangeFamily #BuiltForTheJob #BuiltToLast #HCA #OrangeFamily🍊 #LANDCROS
This year, Santa teamed up with our Hitachi family to get the job done.
Wishing everyone a safe, happy, and joy-filled Christmas. 🎄
Dig Deep Debrief – Chris Batson
Recorded during our Dig Deep Sales Conference, this episode features Chris Batson, one of our Hitachi Construction Machinery Australia Sales Managers, sharing his perspective on the industry, his approach to supporting customers, and what drives him in his role.
Honest insights, real experience, and a genuine passion for what he does - this one’s well worth a watch.
🎥 Watch the full episode.
#HCA #OrangeFamily🍊 #LANDCROS #DigDeep2025 #SalesConference #ConstructionIndustry #PeopleOfHCA #IndustryInsights #CustomerFocus #BuiltForYou
Dig Deep Debrief – Antony Moore
As part of our Dig Deep Sales Conference, we spoke with Antony Moore, one of our dedicated Hitachi
Construction Machinery Australia sales reps, to talk about his journey, what drives him, and the insights he’s gathered from working closely with customers across the industry.
Antony brings honesty, passion and a practical outlook - and his perspective is well worth your time.
🎥 Watch the full episode now.
#HCA #OrangeFamily🍊 #LANDCROS #DigDeep2025 #SalesConference #ConstructionIndustry #PeopleOfHCA #IndustryInsights #CustomerFocus #BuiltForYou
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