Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
Production of the highly anticipated Bell Motor Grader range is ...
Read moreWe are excited to announce growth in our Canberra region ...
Read moreDiscover the ZW80-5B: A compact, powerful wheel loader ...
Read moreRJV has recently taken delivery of a substantial order of ...
Read moreThe ZAXIS-7 series has been engineered to maximise operator productivity ...
Read moreOur People: Major Accounts Manager - Aidan Seaton, South Australia...
Read more
From Japan to Australia, innovation drives everything we do.
This film from Hitachi Construction Machinery showcases how we are always pushing boundaries and delivering solutions that matter - on the frontlines of technology, sustainability, and society.
🔥 Win a FREE Weber BBQ at AgQuip 2025! 🔥
Heading to AgQuip 2025 in Gunnedah? Make sure you stop by the Hitachi stand (X18) for your chance to WIN a Weber BBQ!
It’s simple:
✅ Visit us at Stand X18
✅ Enter the competition
✅ You could be firing up a brand-new Weber BBQ!
While you`re there, check out our latest machinery on display; the ZX17U-5, ZX85USB-7, and ZW180-7.
📅 19–21 August 2025
📍 134 Black Jack Road, Gunnedah NSW 2380
🎯 Stand X18
Don’t miss out on great gear and a great giveaway. See you at AgQuip!
#HitachiAtAgQuip #AgQuip2025 #WeberGiveaway #BBQandBigMachines #HitachiConstruction #HitachiAustralia
Come See Hitachi at AgQuip 2025!
We’re looking forward to be at AgQuip 2025, visit us at Stand X18 to check out our powerful line-up of machinery on display, including the:
🔸 ZX17U-5 Mini Excavator
🔸 ZX85USB-7 Excavator
🔸 ZW180-7 Wheel Loader
Whether you`re after compact performance or heavy-duty capability, our team is ready to talk all things machinery and how Hitachi can support your operation.
📍 Location: 134 Black Jack Road, Gunnedah NSW 2380
📅 Dates: 19–21 August 2025
📍 Stand: X18
Don’t miss out !
#HitachiConstruction #AgQuip2025 #HitachiAtAgQuip #FarmMachinery #ConstructionMachinery #AgTech #HitachiAustralia
🎇Congratulation MCC Group! This brand-new EX1200-7 is an amazing addition to your Mining Services Fleet!
This orange beauty 🤩 is equipped with high precision GPS 🛰️ designed to harness the power of its heavy-duty bucket. This combination is perfectly tailored to the suit the demanding needs of CQ mining!
Our teams are all very proud to welcome the whole MCC Group into the 🍊Family
Pictured: Matt, Adam and Nathan
From tight backyards to busy worksites, Hitachi mini excavators pack serious digging power into a compact footprint. Built tough, easy to maintain, and backed by our 3-year/3,000-hour warranty – they’re ready for anything.
📢 Now available with 0.99% finance or up to $13,000 attachment rebate* – for a limited time only. T&C`s Apply.
Find your perfect mini: https://hitachicm.com.au/deals-on-minis/
New to Australia: The BELL G140 Grader!
Hitachi is proud to showcase the BELL G140 for the very first time ever at the Local Government Association Show event In WA!
The Bell G140 grader delivers exceptional precision and productivity with its advanced automatic blade control system, reducing operator fatigue and increasing job site efficiency.
Built for durability and ease of use, it tackles tough terrain smoothly, saving time and lowering operating costs. A game changer for Australian graders.
🏆 Regional Final Winner Announced!
On Wednesday 23rd July, HCMO held the annual Service Technician Competition – Regional Final in Brisbane, where six of our top techs (four from HCA and two from CablePrice) put their skills to the test in a high-pressure showdown of technical knowledge and troubleshooting.
After one of the closest battles in recent years, we’re proud to announce Sam Langford from CablePrice Christchurch as the overall winner! 🇳🇿💪
Sam will now head to Japan in October to represent HCMO in the global competition. Congratulations Sam — and best of luck on the world stage! 🌏🔧
A big thank you to all competitors, Brisbane staff for hosting, and HCA Product Support for making the event a success.
📦 New Gear Drop!
Thumbs up all round as EasyAz Earthmoving takes delivery of their brand-new Hitachi ZX17U-5 mini excavator!
Joining their existing ZX55U-5, this compact powerhouse brings even more versatility to the team—perfect for tight-access jobs without compromising on performance.
We can’t wait to see what you accomplish with your new gear – thanks for choosing Hitachi!
@easyazearthmoving
Milestone Moment: EX8000-7 BH Now at BMA’s Peak Downs Site!
We’re proud to announce the successful delivery and commissioning of the EX8000-7 BH. This marks a major achievement for the Mackay region and showcases the strength of our cross-team collaboration.
Big thanks to our Emerald and Mackay teams and all involved in making this happen!
(Photo L–R: Daniel, David, George, Cameron, Trevor, Steven)
From Japan to Australia, innovation drives everything we do.
This film from Hitachi Construction Machinery showcases how we are always pushing boundaries and delivering solutions that matter - on the frontlines of technology, sustainability, and society.
🔥 Win a FREE Weber BBQ at AgQuip 2025! 🔥
Heading to AgQuip 2025 in Gunnedah? Make sure you stop by the Hitachi stand (X18) for your chance to WIN a Weber BBQ!
It’s simple:
✅ Visit us at Stand X18
✅ Enter the competition
✅ You could be firing up a brand-new Weber BBQ!
While you`re there, check out our latest machinery on display; the ZX17U-5, ZX85USB-7, and ZW180-7.
📅 19–21 August 2025
📍 134 Black Jack Road, Gunnedah NSW 2380
🎯 Stand X18
Don’t miss out on great gear and a great giveaway. See you at AgQuip!
#HitachiAtAgQuip #AgQuip2025 #WeberGiveaway #BBQandBigMachines #HitachiConstruction #HitachiAustralia
Come See Hitachi at AgQuip 2025!
We’re looking forward to be at AgQuip 2025, visit us at Stand X18 to check out our powerful line-up of machinery on display, including the:
🔸 ZX17U-5 Mini Excavator
🔸 ZX85USB-7 Excavator
🔸 ZW180-7 Wheel Loader
Whether you`re after compact performance or heavy-duty capability, our team is ready to talk all things machinery and how Hitachi can support your operation.
📍 Location: 134 Black Jack Road, Gunnedah NSW 2380
📅 Dates: 19–21 August 2025
📍 Stand: X18
Don’t miss out !
#HitachiConstruction #AgQuip2025 #HitachiAtAgQuip #FarmMachinery #ConstructionMachinery #AgTech #HitachiAustralia
🎇Congratulation MCC Group! This brand-new EX1200-7 is an amazing addition to your Mining Services Fleet!
This orange beauty 🤩 is equipped with high precision GPS 🛰️ designed to harness the power of its heavy-duty bucket. This combination is perfectly tailored to the suit the demanding needs of CQ mining!
Our teams are all very proud to welcome the whole MCC Group into the 🍊Family
Pictured: Matt, Adam and Nathan
From tight backyards to busy worksites, Hitachi mini excavators pack serious digging power into a compact footprint. Built tough, easy to maintain, and backed by our 3-year/3,000-hour warranty – they’re ready for anything.
📢 Now available with 0.99% finance or up to $13,000 attachment rebate* – for a limited time only. T&C`s Apply.
Find your perfect mini: https://hitachicm.com.au/deals-on-minis/
New to Australia: The BELL G140 Grader!
Hitachi is proud to showcase the BELL G140 for the very first time ever at the Local Government Association Show event In WA!
The Bell G140 grader delivers exceptional precision and productivity with its advanced automatic blade control system, reducing operator fatigue and increasing job site efficiency.
Built for durability and ease of use, it tackles tough terrain smoothly, saving time and lowering operating costs. A game changer for Australian graders.
🏆 Regional Final Winner Announced!
On Wednesday 23rd July, HCMO held the annual Service Technician Competition – Regional Final in Brisbane, where six of our top techs (four from HCA and two from CablePrice) put their skills to the test in a high-pressure showdown of technical knowledge and troubleshooting.
After one of the closest battles in recent years, we’re proud to announce Sam Langford from CablePrice Christchurch as the overall winner! 🇳🇿💪
Sam will now head to Japan in October to represent HCMO in the global competition. Congratulations Sam — and best of luck on the world stage! 🌏🔧
A big thank you to all competitors, Brisbane staff for hosting, and HCA Product Support for making the event a success.
📦 New Gear Drop!
Thumbs up all round as EasyAz Earthmoving takes delivery of their brand-new Hitachi ZX17U-5 mini excavator!
Joining their existing ZX55U-5, this compact powerhouse brings even more versatility to the team—perfect for tight-access jobs without compromising on performance.
We can’t wait to see what you accomplish with your new gear – thanks for choosing Hitachi!
@easyazearthmoving
Milestone Moment: EX8000-7 BH Now at BMA’s Peak Downs Site!
We’re proud to announce the successful delivery and commissioning of the EX8000-7 BH. This marks a major achievement for the Mackay region and showcases the strength of our cross-team collaboration.
Big thanks to our Emerald and Mackay teams and all involved in making this happen!
(Photo L–R: Daniel, David, George, Cameron, Trevor, Steven)
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
07 3276 4500
128 Tile St
Wacol QLD 4076
07 3423 5600
53 Halifax Drive
Davenport WA 6230
08 9724 8300
Unit 15, 157-161 Gladstone St
Fyshwick ACT 2609
02 6259 4100
20 Verrinder Rd
Berrimah NT 0828
08 8942 7800
56 Gregory Highway
Emerald QLD 4720
07 4980 6800
27 Law Close
Gunnedah NSW 2380
02 6740 1700
141 Lyons St, Bungalow,
Cairns QLD 4870
07 4031 9000
Dealer Website
Unit 1, 59 Hargraves Ave,
Albion Park Rail NSW 2527
0407 383 132
Dealer Website
48 - 50 Percy Rd
West Kalgoorlie WA 6430
08 9025 2400
9 - 15 Pembury Pl
Rocherlea TAS 7248
03 6323 8500
12 - 20 Southgate Dr
Paget QLD 4740
07 4952 6800
240 - 248 Frankston Rd
Dandenong VIC 3175
03 9791 6666
27-35 Thomas Mitchell Dr
Muswellbrook NSW 2333
02 6541 6300
1 Craftsman Close
Beresfield NSW 2322
02 4927 9000
107 Allen Road
Forrestdale WA 6112
08 9234 9800
1/119 Iron Ore St
Wedgefield WA 6721
08 9172 6800
130 Hume Highway
Somerton VIC 3062
03 9303 6700
51 Milperra Rd
Revesby NSW 2212
02 9780 6900
Level 8, 6 Hassall Street
Parramatta NSW 2150
02 8863 4800
168 Hollinsworth Rd
Marsden Park NSW 2765
02 8863 4800
32 Boonderoo Road
Tom Price WA 6751
08 9188 2390
22 Carrington Road
Torrington QLD 4350
07 4614 3300
22-24 Duckworth St
Townsville QLD 4814
07 4727 5100
9 Oborn St
Whyalla Norrie SA 5608
08 8360 5300
