Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Read moreWe are pleased to announce that Hitachi is once again sponsoring the AORA event, reaffirming our ongoing commitment to the Australian Organics Recycling Industry. We are proud to continue supporting this exclusive event that brings together leading professionals and offers a platform for collaboration, knowledge- sharing and forward thinking dialogue. Looking forward to an inspiring event together!
🦺Farm Fest 2025 is almost here!
Hitachi is excited to showcase an impressive lineup of powerful, reliable machines designed to get the job done efficiently and effortlessly. Whether you`re looking to upgrade your fleet or just want to see the latest in heavy machinery innovation, come visit us on Stand S07-09!
🔥 PLUS – enter our competition for a chance to WIN a co-branded Weber BBQ! 🔥
It’s the perfect way to kick off your next outdoor gathering — powered by Hitachi and Weber!
Don’t miss out:
📅 When: Farm Fest 3-5 June 2025
📍 Where: Stand S07-09, Toowoomba Showgrounds
🎁 What: Hitachi machines + BBQ giveaway
Experience the Precision of Japanese Manufacturing 🎌
Join @aaronwitt and the @buildwitt team as they explore Hitachi Construction Machinery`s medium excavator factory, located about an hour from Tokyo. This exclusive tour offers an inside look at the meticulous processes behind Hitachi`s renowned excavators.
🎥 Watch the full video here: https://www.youtube.com/watch?v=W-D494Go2No
🦅A sight worth soaring for.
Check out this stunning drone footage captured at Northern Star’s new Bannockburn mine site, where we proudly delivered 8 brand-new Hitachi EH3500AC-3 trucks.
Big deliveries deserve a big view — and this one doesn`t disappoint.
🎥 Courtesy of our very own team on the ground (and in the sky).
🎉 Congratulations to Mineco on the acquisition of their 28th Hitachi machine, a ZX890LCH-5 excavator, set to tackle the challenging landscape of Queensland`s Burton Coal mine in the Bowen Basin! This robust machine offers an impressive blend of performance, fuel efficiency, and operator comfort. It`s designed to boost productivity in demanding environments like mining, large-scale earthmoving, and infrastructure projects.
Pictured from Mineco (left to right): Paul Morgan, Plant Manager, Dave Owen, General Manager and Chris Walsh, Operations Manager.
#Hitachi #Earthmoving #Mineco #Productivity
🔥Machine spotlight 🔥
Engineered for heavy-duty applications, BELL Water Tankers are the ultimate solution for dust suppression and enhancing visibility on site. Equipped with advanced technology and customisable features, our BELL E-series Water Tankers not only optimise water distribution but also ensure safety and efficiency on the job site while promoting a cleaner environment.
Get ready to check out the BELL Water Tanker on display at 2025 The National Diesel Dirt & Turf Expo Eastern Creek, 16-18 May! 📍 Visit us at stand D3
#DDT2025 #B40Tanker #EasternCreek #StandD3 #WaterTanker #Event2025 #BELLequipment
We’re heading to the Perth Tradie Expo 2025 next month!
Come and experience the power and innovation of Hitachi machinery firsthand.
Explore our display, chat with our team, and discover the cutting-edge features that could transform your worksite operations.
🔧🚧 Don’t miss it!
Designing tomorrow: Where Humans Lead, and Technology Follows.
Come along and hear the latest cutting-edge insights and grab a free gift!
💪 Compact Champion! 💪
Experience the perfect blend of compact design and robust performance with the Hitachi ZX345USLC-7 excavator, showcasing at the Heavy Equipment and Machinery Show from May 15-17. The ZX345USLC-7 is designed to meet the increasing demand for ultrashort tail swing machines, shining in tight and challenging spaces while delivering the power, precision, and performance!
📍Check the ZX345USLC-7 excavator on stand E8
We are pleased to announce that Hitachi is once again sponsoring the AORA event, reaffirming our ongoing commitment to the Australian Organics Recycling Industry. We are proud to continue supporting this exclusive event that brings together leading professionals and offers a platform for collaboration, knowledge- sharing and forward thinking dialogue. Looking forward to an inspiring event together!
🦺Farm Fest 2025 is almost here!
Hitachi is excited to showcase an impressive lineup of powerful, reliable machines designed to get the job done efficiently and effortlessly. Whether you`re looking to upgrade your fleet or just want to see the latest in heavy machinery innovation, come visit us on Stand S07-09!
🔥 PLUS – enter our competition for a chance to WIN a co-branded Weber BBQ! 🔥
It’s the perfect way to kick off your next outdoor gathering — powered by Hitachi and Weber!
Don’t miss out:
📅 When: Farm Fest 3-5 June 2025
📍 Where: Stand S07-09, Toowoomba Showgrounds
🎁 What: Hitachi machines + BBQ giveaway
Experience the Precision of Japanese Manufacturing 🎌
Join @aaronwitt and the @buildwitt team as they explore Hitachi Construction Machinery`s medium excavator factory, located about an hour from Tokyo. This exclusive tour offers an inside look at the meticulous processes behind Hitachi`s renowned excavators.
🎥 Watch the full video here: https://www.youtube.com/watch?v=W-D494Go2No
🦅A sight worth soaring for.
Check out this stunning drone footage captured at Northern Star’s new Bannockburn mine site, where we proudly delivered 8 brand-new Hitachi EH3500AC-3 trucks.
Big deliveries deserve a big view — and this one doesn`t disappoint.
🎥 Courtesy of our very own team on the ground (and in the sky).
🎉 Congratulations to Mineco on the acquisition of their 28th Hitachi machine, a ZX890LCH-5 excavator, set to tackle the challenging landscape of Queensland`s Burton Coal mine in the Bowen Basin! This robust machine offers an impressive blend of performance, fuel efficiency, and operator comfort. It`s designed to boost productivity in demanding environments like mining, large-scale earthmoving, and infrastructure projects.
Pictured from Mineco (left to right): Paul Morgan, Plant Manager, Dave Owen, General Manager and Chris Walsh, Operations Manager.
#Hitachi #Earthmoving #Mineco #Productivity
🔥Machine spotlight 🔥
Engineered for heavy-duty applications, BELL Water Tankers are the ultimate solution for dust suppression and enhancing visibility on site. Equipped with advanced technology and customisable features, our BELL E-series Water Tankers not only optimise water distribution but also ensure safety and efficiency on the job site while promoting a cleaner environment.
Get ready to check out the BELL Water Tanker on display at 2025 The National Diesel Dirt & Turf Expo Eastern Creek, 16-18 May! 📍 Visit us at stand D3
#DDT2025 #B40Tanker #EasternCreek #StandD3 #WaterTanker #Event2025 #BELLequipment
We’re heading to the Perth Tradie Expo 2025 next month!
Come and experience the power and innovation of Hitachi machinery firsthand.
Explore our display, chat with our team, and discover the cutting-edge features that could transform your worksite operations.
🔧🚧 Don’t miss it!
Designing tomorrow: Where Humans Lead, and Technology Follows.
Come along and hear the latest cutting-edge insights and grab a free gift!
💪 Compact Champion! 💪
Experience the perfect blend of compact design and robust performance with the Hitachi ZX345USLC-7 excavator, showcasing at the Heavy Equipment and Machinery Show from May 15-17. The ZX345USLC-7 is designed to meet the increasing demand for ultrashort tail swing machines, shining in tight and challenging spaces while delivering the power, precision, and performance!
📍Check the ZX345USLC-7 excavator on stand E8
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
07 3276 4500
128 Tile St
Wacol QLD 4076
07 3423 5600
53 Halifax Drive
Davenport WA 6230
08 9724 8300
Unit 15, 157-161 Gladstone St
Fyshwick ACT 2609
02 6259 4100
20 Verrinder Rd
Berrimah NT 0828
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56 Gregory Highway
Emerald QLD 4720
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27 Law Close
Gunnedah NSW 2380
02 6740 1700
141 Lyons St, Bungalow,
Cairns QLD 4870
07 4031 9000
Dealer Website
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Albion Park Rail NSW 2527
0407 383 132
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48 - 50 Percy Rd
West Kalgoorlie WA 6430
08 9025 2400
9 - 15 Pembury Pl
Rocherlea TAS 7248
03 6323 8500
12 - 20 Southgate Dr
Paget QLD 4740
07 4952 6800
240 - 248 Frankston Rd
Dandenong VIC 3175
03 9791 6666
27-35 Thomas Mitchell Dr
Muswellbrook NSW 2333
02 6541 6300
1 Craftsman Close
Beresfield NSW 2322
02 4927 9000
107 Allen Road
Forrestdale WA 6112
08 9234 9800
1/119 Iron Ore St
Wedgefield WA 6721
08 9172 6800
130 Hume Highway
Somerton VIC 3062
03 9303 6700
51 Milperra Rd
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Level 8, 6 Hassall Street
Parramatta NSW 2150
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168 Hollinsworth Rd
Marsden Park NSW 2765
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32 Boonderoo Road
Tom Price WA 6751
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22 Carrington Road
Torrington QLD 4350
07 4614 3300
22-24 Duckworth St
Townsville QLD 4814
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9 Oborn St
Whyalla Norrie SA 5608
08 8360 5300
