Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Check out DB Civil’s latest addition to their fleet—a brand-new ZW160-7 wheel loader! This family-owned and operated business has over 20 years of experience in the construction industry, with Director Daniel leading the way. Having worked on major projects around Perth, Daniel brings a wealth of knowledge and a commitment to safety, pride, and continuous improvement on every job site.
Already running a ZX38U-5 and ZX135US-5, DB Civil’s newest purchase is sure to help them continue delivering top-quality results for clients across Perth and throughout Western Australia. Congratulations to Daniel and the entire @dbcivil.au team—we can’t wait to see what you achieve next! 💪
#OrangeFamily🍊 #HCA #DBCivil #ZW1607 #ConstructionIndustry #PerthConstruction #WesternAustralia #SafetyFirst #QualityResults #FamilyOwned #ContinuousImprovement #BuildingWA
Congratulations to Christian from CJS Contractors on taking delivery of his brand-new Z38U-5! We`re excited to see this machine in action, supporting Christian’s projects with its reliable performance and versatile capabilities. Here’s to many hours on the job site!
#OrangeFamily🍊 #HCA #HitachiConstruction #Congratulations #NewDelivery #ConstructionEquipment #Z38U5 #HitachiConstruction #CJSContractors #Excavator #HeavyMachinery #WorkSite #Infrastructure #ConstructionLife #ProjectSuccess
Maximum performance, reliability, and precision – that’s what G.P.P. Industries relies on with Hitachi machinery for their innovative infrastructure solutions in Greater Western Sydney. 💪🏗️
Check out the full story featured by @earthmoving_equipment_mag! 📰
🔗 https://www.earthmovers-magazine.com.au/g-p-p-industries-maximum-performance-from-hitachi/
#Hitachi #ConstructionMachinery #Australia #EarthMoving #Reliability #Performance
📌 Don’t forget to follow:
Facebook: Earthmoving Equipment Magazine
Instagram: @earthmoving_equipment_mag
LinkedIn: Earthmoving Equipment Magazine
Digging into 2025 with big plans and bigger machines! 🚧✨
Wishing you a productive and powerful New Year from all of us at Hitachi Construction Machinery Australia.
Hitting milestones even this close to the end of the year!
We`re proud to announce the final EX5600-7 delivery for Roy Hill this year, marking an incredible achievement for 2024.
This year, Roy Hill has added 6 new EX-7 series mining excavators to their fleet, including:
🔸 4x EX5600-7
🔸 2x EX3600-7
This brings their total to 23 Hitachi mining excavators on-site, a testament to the trust and partnership we`ve built together.
A huge shoutout to our build teams for ensuring all 6 machines were delivered safely and on time. Your dedication is unmatched!
Thank you to Roy Hill for your continued support and confidence in the Hitachi product. Here`s to powering the future of mining, together!
#OrangeFamily🍊 #HCA #HitachiConstruction #EX56007 #MiningInnovation #RoyHill #Teamwork #Partnerships #Excavators
🚨 First in Victoria! 🚨
Jaydo has taken delivery of the first Hitachi ZX345USLC-7 excavator in Victoria! This impressive new model joins the Hitachi line-up as the big brother to the ZX135US-7 and ZX225USLC-7, delivering even greater capability while maintaining the versatility needed for tight access applications. 💪
Adding to their already diverse fleet of Hitachi excavators, Jaydo remains at the forefront of an ever-evolving, solutions-driven industry. At Hitachi, we’re proud to work in close partnership with Jaydo to deliver innovation and performance where it matters most.
#HitachiFamily🍊 #HCA #Hitachi #ZX345USLC7 #Excavators #Innovation #Partnership #ConstructionLeaders #Jaydo
🎅🎄 Merry Orange Christmas! 🎄🎅
Santa’s taken a detour to his favourite pitstop, trading the sleigh for a Hitachi excavator! Even the elves have swapped their hats for hard hats and high-vis—getting the job done, Aussie-style. 😉
May your holiday season be filled with joy, laughter, and a touch of construction magic! 🧑🔧🦺
🎄 Hitachi Wacol’s Christmas Mission: Supporting the Salvation Army Foodbank Appeal 🎁
This year, Hitachi Wacol proudly supported the Salvation Army Foodbank Appeal for 2024, tackling the growing issue of food insecurity in Australia. Many families are no longer just cutting back but are missing meals entirely—sometimes for days.
Driven by the belief that “No one should struggle alone,” our Christmas Foodbank Appeal aimed to bring hope and relief to families in crisis. Through generous donations from our team, we provided 30 boxes of food—an incredible 70% increase from last year!
The Salvation Army Centenary Corps has extended their heartfelt thanks to everyone who contributed, recognising the generosity and care shown by the Hitachi community.
A huge thank you to everyone who made this possible. Together, we’ve made a real difference. 💛
Wishing you a joyful and festive season—Merry Christmas! 🎅🎁
#Hitachi #OrangFamily 🍊 #HitachiWacol #FoodbankAppeal #GivingBack #MerryChristmas #CommunityCare
Earth Design Landscapes and Reggie the staffy have just taken delivery of their new Hitachi ZX33U-5 mini excavator, and it’s already hard at work at a state-of-the-art eco-friendly coastal development in Cape Patterson.
Specialising in outdoor living, stonemasonry, and urban permaculture, Earth Design Landscapes brings gardens to life for every style of living. And as for Reggie? She’s been putting the mini excavator to the test with some expert digging of her own—and she gives it his bark of approval! 🐕💪
Check out DB Civil’s latest addition to their fleet—a brand-new ZW160-7 wheel loader! This family-owned and operated business has over 20 years of experience in the construction industry, with Director Daniel leading the way. Having worked on major projects around Perth, Daniel brings a wealth of knowledge and a commitment to safety, pride, and continuous improvement on every job site.
Already running a ZX38U-5 and ZX135US-5, DB Civil’s newest purchase is sure to help them continue delivering top-quality results for clients across Perth and throughout Western Australia. Congratulations to Daniel and the entire @dbcivil.au team—we can’t wait to see what you achieve next! 💪
#OrangeFamily🍊 #HCA #DBCivil #ZW1607 #ConstructionIndustry #PerthConstruction #WesternAustralia #SafetyFirst #QualityResults #FamilyOwned #ContinuousImprovement #BuildingWA
Congratulations to Christian from CJS Contractors on taking delivery of his brand-new Z38U-5! We`re excited to see this machine in action, supporting Christian’s projects with its reliable performance and versatile capabilities. Here’s to many hours on the job site!
#OrangeFamily🍊 #HCA #HitachiConstruction #Congratulations #NewDelivery #ConstructionEquipment #Z38U5 #HitachiConstruction #CJSContractors #Excavator #HeavyMachinery #WorkSite #Infrastructure #ConstructionLife #ProjectSuccess
Maximum performance, reliability, and precision – that’s what G.P.P. Industries relies on with Hitachi machinery for their innovative infrastructure solutions in Greater Western Sydney. 💪🏗️
Check out the full story featured by @earthmoving_equipment_mag! 📰
🔗 https://www.earthmovers-magazine.com.au/g-p-p-industries-maximum-performance-from-hitachi/
#Hitachi #ConstructionMachinery #Australia #EarthMoving #Reliability #Performance
📌 Don’t forget to follow:
Facebook: Earthmoving Equipment Magazine
Instagram: @earthmoving_equipment_mag
LinkedIn: Earthmoving Equipment Magazine
Digging into 2025 with big plans and bigger machines! 🚧✨
Wishing you a productive and powerful New Year from all of us at Hitachi Construction Machinery Australia.
Hitting milestones even this close to the end of the year!
We`re proud to announce the final EX5600-7 delivery for Roy Hill this year, marking an incredible achievement for 2024.
This year, Roy Hill has added 6 new EX-7 series mining excavators to their fleet, including:
🔸 4x EX5600-7
🔸 2x EX3600-7
This brings their total to 23 Hitachi mining excavators on-site, a testament to the trust and partnership we`ve built together.
A huge shoutout to our build teams for ensuring all 6 machines were delivered safely and on time. Your dedication is unmatched!
Thank you to Roy Hill for your continued support and confidence in the Hitachi product. Here`s to powering the future of mining, together!
#OrangeFamily🍊 #HCA #HitachiConstruction #EX56007 #MiningInnovation #RoyHill #Teamwork #Partnerships #Excavators
🚨 First in Victoria! 🚨
Jaydo has taken delivery of the first Hitachi ZX345USLC-7 excavator in Victoria! This impressive new model joins the Hitachi line-up as the big brother to the ZX135US-7 and ZX225USLC-7, delivering even greater capability while maintaining the versatility needed for tight access applications. 💪
Adding to their already diverse fleet of Hitachi excavators, Jaydo remains at the forefront of an ever-evolving, solutions-driven industry. At Hitachi, we’re proud to work in close partnership with Jaydo to deliver innovation and performance where it matters most.
#HitachiFamily🍊 #HCA #Hitachi #ZX345USLC7 #Excavators #Innovation #Partnership #ConstructionLeaders #Jaydo
🎅🎄 Merry Orange Christmas! 🎄🎅
Santa’s taken a detour to his favourite pitstop, trading the sleigh for a Hitachi excavator! Even the elves have swapped their hats for hard hats and high-vis—getting the job done, Aussie-style. 😉
May your holiday season be filled with joy, laughter, and a touch of construction magic! 🧑🔧🦺
🎄 Hitachi Wacol’s Christmas Mission: Supporting the Salvation Army Foodbank Appeal 🎁
This year, Hitachi Wacol proudly supported the Salvation Army Foodbank Appeal for 2024, tackling the growing issue of food insecurity in Australia. Many families are no longer just cutting back but are missing meals entirely—sometimes for days.
Driven by the belief that “No one should struggle alone,” our Christmas Foodbank Appeal aimed to bring hope and relief to families in crisis. Through generous donations from our team, we provided 30 boxes of food—an incredible 70% increase from last year!
The Salvation Army Centenary Corps has extended their heartfelt thanks to everyone who contributed, recognising the generosity and care shown by the Hitachi community.
A huge thank you to everyone who made this possible. Together, we’ve made a real difference. 💛
Wishing you a joyful and festive season—Merry Christmas! 🎅🎁
#Hitachi #OrangFamily 🍊 #HitachiWacol #FoodbankAppeal #GivingBack #MerryChristmas #CommunityCare
Earth Design Landscapes and Reggie the staffy have just taken delivery of their new Hitachi ZX33U-5 mini excavator, and it’s already hard at work at a state-of-the-art eco-friendly coastal development in Cape Patterson.
Specialising in outdoor living, stonemasonry, and urban permaculture, Earth Design Landscapes brings gardens to life for every style of living. And as for Reggie? She’s been putting the mini excavator to the test with some expert digging of her own—and she gives it his bark of approval! 🐕💪
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
07 3276 4500
128 Tile St
Wacol QLD 4076
07 3423 5600
53 Halifax Drive
Davenport WA 6230
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Fyshwick ACT 2609
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20 Verrinder Rd
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Emerald QLD 4720
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27 Law Close
Gunnedah NSW 2380
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141 Lyons St, Bungalow,
Cairns QLD 4870
07 4031 9000
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Albion Park Rail NSW 2527
0407 383 132
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48 - 50 Percy Rd
West Kalgoorlie WA 6430
08 9025 2400
9 - 15 Pembury Pl
Rocherlea TAS 7248
03 6323 8500
12 - 20 Southgate Dr
Paget QLD 4740
07 4952 6800
240 - 248 Frankston Rd
Dandenong VIC 3175
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Muswellbrook NSW 2333
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1 Craftsman Close
Beresfield NSW 2322
02 4927 9000
107 Allen Road
Forrestdale WA 6112
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1/119 Iron Ore St
Wedgefield WA 6721
08 9172 6800
130 Hume Highway
Somerton VIC 3062
03 9303 6700
51 Milperra Rd
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Parramatta NSW 2150
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168 Hollinsworth Rd
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32 Boonderoo Road
Tom Price WA 6751
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22 Carrington Road
Torrington QLD 4350
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22-24 Duckworth St
Townsville QLD 4814
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9 Oborn St
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