Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Earth Design Landscapes and Reggie the staffy have just taken delivery of their new Hitachi ZX33U-5 mini excavator, and it’s already hard at work at a state-of-the-art eco-friendly coastal development in Cape Patterson.
Specialising in outdoor living, stonemasonry, and urban permaculture, Earth Design Landscapes brings gardens to life for every style of living. And as for Reggie? She’s been putting the mini excavator to the test with some expert digging of her own—and she gives it his bark of approval! 🐕💪
Check out the photo of the first-ever Hitachi ZW250-7 purpose-built for underground applications, delivered to Murchison Mining Services in collaboration with Quattro Project Engineering. 🛠️
This turn-key solution features a Quattro Mobile Equipment Work Platform (MEWP), making it specially suited for underground operations.
A big thank you to Chris and the team at Murchison Mining Services for trusting Hitachi and Quattro for this innovative project. 🙌
Murchison Mining Services is delivering critical services for BHP’s Carrapateena project, including:
✔️ VOD Projects
✔️ Vent Door Supply & Installation
✔️ Ore Pass Grizzly Panel Installations
✔️ Concrete and Civils Installations
✔️ Underground Pump Stations & Projects
#HitachiFamily🍊 #HCA #Hitachi #MiningInnovation #ZW2507 #UndergroundMining #EngineeringExcellence #Teamwork
🎄 How many days until Christmas? 🎄
The Muswellbrook Branch is not counting down the days—but they’re certainly helping Santa by coming together to support the Christmas Food and Toy Appeal! 🎁✨
A huge well done to the team for spreading the holiday spirit and making a difference. 👏🎅
#HitachiFamily🍊 #HCA #Hitachi #ChristmasGiving #Teamwork #CommunitySupport
120,000 parts at your fingertips!
If you haven’t already, it’s time to explore our Parts eCommerce platform. Easy to use, fast, and built to keep your machines moving. 🛠️✨
Check it out now! https://www.hitachicm-online.com/au/
🚧 Highlighting the S Series H21 Hitachi ZX170W! 🚧
Stock now available and ready for quick delivery. The H21 Hitachi ZX170W is ready to elevate your rail projects, this is one of the safest and most reliable rail machines on the market. Designed to withstand severe working conditions, it’s built for versatility, efficiency, and unmatched safety.
The S Series Rail Guidance System features retractable rail wheel assemblies, keeping tyres engaged for traction and braking, while the blade’s mechanical twist mechanism meets stringent Australian Standards.
💡 Choose safety, reliability, and efficiency for your next project. Secure the S Series H21 ZX170W today by getting in touch with us! 🔧✨
We`ve officially launched our new eCommerce platform! 🎉
Now, finding and ordering parts has never been easier. With our new intuitive platform, you get:
👉 New Intuitive Cutting-Edge Platform
👉 Multiple Delivery & Payment Options
👉 Quick and Easy Parts Search
👉 Live Inventory and Pricing
👉 All Hitachi and BELL Parts in One Place
👉 Full Range of Donaldson Filtration Products
👉 OEM Machine Manuals and Parts Diagrams
👉 Hassle-Free Checkout
It`s all about Reliable Parts, Easy to Find. 🔧
Get started now: https://www.hitachicm-online.com/au
Supporting Paediatric Healthcare in the Hunter Region
We’re thrilled to share that, through our partnership with the Humpty Dumpty Foundation, Hitachi recently made a donation to Muswellbrook Hospital’s Maternity Unit. A few of our team members, including Aaron, Seamus and Tynan, visited the hospital for the handover of a Jaundice Detector and learned about the important impact this piece of equipment will have on the local community.
The Maternity Unit team, guided by Lisa Buckley, explained how vital this new jaundice detector is. While births in the area are now planned at larger hospitals in Maitland and Newcastle, local mothers often have babies born slightly early to avoid travel risks. These babies have a higher chance of developing jaundice, so having a detector on-site ensures quick and effective monitoring right at Muswellbrook.
Lisa expressed deep gratitude for the donation, as equipment funding is a challenge, and the Humpty Dumpty Foundation is a crucial lifeline for these resources. This new equipment will be instrumental not only in the hospital but also for providing care in the community for families who can’t make regular hospital visits.
Together, we’re making a difference in the health and well-being of families in the Upper Hunter Valley.
🌟 Community Engagement at School Immersion Day! 🌟
Hitachi Construction Machinery Australia was proud to be a key supporter of the recent School Immersion Day, hosted on October 23, 2024. This event, with over 160 students from nine Yorke Peninsula schools, provided an exciting platform for local students to explore potential careers in the industry.
Our team brought along the Hitachi Dump Truck Simulator and a ZX85-7 Excavator to give students a hands-on experience of working with industry-leading machinery. The students were thrilled to engage with these demonstrations, sparking curiosity and interest in the vast opportunities the construction and mining industries have to offer!
A huge thank you to Rex Minerals and the Hillside team for organizing such a fantastic event, and to all our partners who helped make this day memorable.
We look forward to seeing where these young talents might lead the future of our industry! 👷♂️👷♀️
Hitachi Construction Machinery is proud to lead the way in sustainable mining technology, with the world`s first engineless, full-battery rigid frame dump truck currently undergoing real-world testing at a mine site in Zambia. This milestone project significantly reduces emissions and delivers cleaner energy solutions for large-scale mining operations. 🌏🔋
Stay tuned as we continue to push the boundaries of mining machinery!
Earth Design Landscapes and Reggie the staffy have just taken delivery of their new Hitachi ZX33U-5 mini excavator, and it’s already hard at work at a state-of-the-art eco-friendly coastal development in Cape Patterson.
Specialising in outdoor living, stonemasonry, and urban permaculture, Earth Design Landscapes brings gardens to life for every style of living. And as for Reggie? She’s been putting the mini excavator to the test with some expert digging of her own—and she gives it his bark of approval! 🐕💪
Check out the photo of the first-ever Hitachi ZW250-7 purpose-built for underground applications, delivered to Murchison Mining Services in collaboration with Quattro Project Engineering. 🛠️
This turn-key solution features a Quattro Mobile Equipment Work Platform (MEWP), making it specially suited for underground operations.
A big thank you to Chris and the team at Murchison Mining Services for trusting Hitachi and Quattro for this innovative project. 🙌
Murchison Mining Services is delivering critical services for BHP’s Carrapateena project, including:
✔️ VOD Projects
✔️ Vent Door Supply & Installation
✔️ Ore Pass Grizzly Panel Installations
✔️ Concrete and Civils Installations
✔️ Underground Pump Stations & Projects
#HitachiFamily🍊 #HCA #Hitachi #MiningInnovation #ZW2507 #UndergroundMining #EngineeringExcellence #Teamwork
🎄 How many days until Christmas? 🎄
The Muswellbrook Branch is not counting down the days—but they’re certainly helping Santa by coming together to support the Christmas Food and Toy Appeal! 🎁✨
A huge well done to the team for spreading the holiday spirit and making a difference. 👏🎅
#HitachiFamily🍊 #HCA #Hitachi #ChristmasGiving #Teamwork #CommunitySupport
120,000 parts at your fingertips!
If you haven’t already, it’s time to explore our Parts eCommerce platform. Easy to use, fast, and built to keep your machines moving. 🛠️✨
Check it out now! https://www.hitachicm-online.com/au/
🚧 Highlighting the S Series H21 Hitachi ZX170W! 🚧
Stock now available and ready for quick delivery. The H21 Hitachi ZX170W is ready to elevate your rail projects, this is one of the safest and most reliable rail machines on the market. Designed to withstand severe working conditions, it’s built for versatility, efficiency, and unmatched safety.
The S Series Rail Guidance System features retractable rail wheel assemblies, keeping tyres engaged for traction and braking, while the blade’s mechanical twist mechanism meets stringent Australian Standards.
💡 Choose safety, reliability, and efficiency for your next project. Secure the S Series H21 ZX170W today by getting in touch with us! 🔧✨
We`ve officially launched our new eCommerce platform! 🎉
Now, finding and ordering parts has never been easier. With our new intuitive platform, you get:
👉 New Intuitive Cutting-Edge Platform
👉 Multiple Delivery & Payment Options
👉 Quick and Easy Parts Search
👉 Live Inventory and Pricing
👉 All Hitachi and BELL Parts in One Place
👉 Full Range of Donaldson Filtration Products
👉 OEM Machine Manuals and Parts Diagrams
👉 Hassle-Free Checkout
It`s all about Reliable Parts, Easy to Find. 🔧
Get started now: https://www.hitachicm-online.com/au
Supporting Paediatric Healthcare in the Hunter Region
We’re thrilled to share that, through our partnership with the Humpty Dumpty Foundation, Hitachi recently made a donation to Muswellbrook Hospital’s Maternity Unit. A few of our team members, including Aaron, Seamus and Tynan, visited the hospital for the handover of a Jaundice Detector and learned about the important impact this piece of equipment will have on the local community.
The Maternity Unit team, guided by Lisa Buckley, explained how vital this new jaundice detector is. While births in the area are now planned at larger hospitals in Maitland and Newcastle, local mothers often have babies born slightly early to avoid travel risks. These babies have a higher chance of developing jaundice, so having a detector on-site ensures quick and effective monitoring right at Muswellbrook.
Lisa expressed deep gratitude for the donation, as equipment funding is a challenge, and the Humpty Dumpty Foundation is a crucial lifeline for these resources. This new equipment will be instrumental not only in the hospital but also for providing care in the community for families who can’t make regular hospital visits.
Together, we’re making a difference in the health and well-being of families in the Upper Hunter Valley.
🌟 Community Engagement at School Immersion Day! 🌟
Hitachi Construction Machinery Australia was proud to be a key supporter of the recent School Immersion Day, hosted on October 23, 2024. This event, with over 160 students from nine Yorke Peninsula schools, provided an exciting platform for local students to explore potential careers in the industry.
Our team brought along the Hitachi Dump Truck Simulator and a ZX85-7 Excavator to give students a hands-on experience of working with industry-leading machinery. The students were thrilled to engage with these demonstrations, sparking curiosity and interest in the vast opportunities the construction and mining industries have to offer!
A huge thank you to Rex Minerals and the Hillside team for organizing such a fantastic event, and to all our partners who helped make this day memorable.
We look forward to seeing where these young talents might lead the future of our industry! 👷♂️👷♀️
Hitachi Construction Machinery is proud to lead the way in sustainable mining technology, with the world`s first engineless, full-battery rigid frame dump truck currently undergoing real-world testing at a mine site in Zambia. This milestone project significantly reduces emissions and delivers cleaner energy solutions for large-scale mining operations. 🌏🔋
Stay tuned as we continue to push the boundaries of mining machinery!
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
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128 Tile St
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240 - 248 Frankston Rd
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Muswellbrook NSW 2333
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107 Allen Road
Forrestdale WA 6112
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1/119 Iron Ore St
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130 Hume Highway
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