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March 2023

Therese
Matthews

Employee Liaison & TCS Coordinator – Perth


Describe your current role and the path which led you to it.

I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.

In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.

 

What attributes have helped you succeed?

I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.




What do you enjoy about your current role?

I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.

 

Have you found your career has provided you a sense of balance and achievement?

Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.

 


Have you felt supported and a part of a greater purpose in your role?

Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.

 

Do you feel you have a prosperous future at Hitachi?

I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.




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#TheOrangeFamily

Supporting Paediatric Healthcare in the Hunter Region

We’re thrilled to share that, through our partnership with the Humpty Dumpty Foundation, Hitachi recently made a donation to Muswellbrook Hospital’s Maternity Unit. A few of our team members, including Aaron, Seamus and Tynan, visited the hospital for the handover of a Jaundice Detector and learned about the important impact this piece of equipment will have on the local community.

The Maternity Unit team, guided by Lisa Buckley, explained how vital this new jaundice detector is. While births in the area are now planned at larger hospitals in Maitland and Newcastle, local mothers often have babies born slightly early to avoid travel risks. These babies have a higher chance of developing jaundice, so having a detector on-site ensures quick and effective monitoring right at Muswellbrook.

Lisa expressed deep gratitude for the donation, as equipment funding is a challenge, and the Humpty Dumpty Foundation is a crucial lifeline for these resources. This new equipment will be instrumental not only in the hospital but also for providing care in the community for families who can’t make regular hospital visits.

Together, we’re making a difference in the health and well-being of families in the Upper Hunter Valley.

42 1
Open
Supporting Paediatric Healthcare in the Hunter Region We’re thrilled to share that, through our partnership with the Humpty Dumpty Foundation, Hitachi recently made a donation to Muswellbrook Hospital’s Maternity Unit. A few of our team members, including Aaron, Seamus and Tynan, visited the hospital for the handover of a Jaundice Detector and learned about the important impact this piece of equipment will have on the local community. The Maternity Unit team, guided by Lisa Buckley, explained how vital this new jaundice detector is. While births in the area are now planned at larger hospitals in Maitland and Newcastle, local mothers often have babies born slightly early to avoid travel risks. These babies have a higher chance of developing jaundice, so having a detector on-site ensures quick and effective monitoring right at Muswellbrook. Lisa expressed deep gratitude for the donation, as equipment funding is a challenge, and the Humpty Dumpty Foundation is a crucial lifeline for these resources. This new equipment will be instrumental not only in the hospital but also for providing care in the community for families who can’t make regular hospital visits. Together, we’re making a difference in the health and well-being of families in the Upper Hunter Valley.

Hitachi Construction Machinery is proud to lead the way in sustainable mining technology, with the world`s first engineless, full-battery rigid frame dump truck currently undergoing real-world testing at a mine site in Zambia. This milestone project significantly reduces emissions and delivers cleaner energy solutions for large-scale mining operations. 🌏🔋

Stay tuned as we continue to push the boundaries of mining machinery!

53 1
Open
Hitachi Construction Machinery is proud to lead the way in sustainable mining technology, with the world's first engineless, full-battery rigid frame dump truck currently undergoing real-world testing at a mine site in Zambia. This milestone project significantly reduces emissions and delivers cleaner energy solutions for large-scale mining operations. 🌏🔋 Stay tuned as we continue to push the boundaries of mining machinery!

🎃🚜 The Pumpkin king is onsite and digging deep this Halloween! No tricks, just powerful treats with Hitachi. Happy Halloween! 👻🧡

303 3
Open
🎃🚜 The Pumpkin king is onsite and digging deep this Halloween! No tricks, just powerful treats with Hitachi. Happy Halloween! 👻🧡

🚧 Meet the S Series H21 Hitachi ZX170W! 🚧

One of the safest rail machines on the market, it’s built to withstand the most severe working conditions while being reliable, versatile, and efficient. The S Series Rail Guidance System features retractable rail wheel assemblies installed on the excavator, positioning the vehicle on the rail while allowing the tyres to maintain traction and braking. The blade is equipped with a mechanical twist mechanism to meet Australian Standards.

Choose safety and efficiency for your next project! 🔧✨

142 2
Open
🚧 Meet the S Series H21 Hitachi ZX170W! 🚧 One of the safest rail machines on the market, it’s built to withstand the most severe working conditions while being reliable, versatile, and efficient. The S Series Rail Guidance System features retractable rail wheel assemblies installed on the excavator, positioning the vehicle on the rail while allowing the tyres to maintain traction and braking. The blade is equipped with a mechanical twist mechanism to meet Australian Standards. Choose safety and efficiency for your next project! 🔧✨

🎂🍰 How awesome is this cake?! 🍰🎂

Our friends at Red Mulga went all out to celebrate Jonsey`s 30th birthday, one of their valued operators, and we couldn’t resist sharing their creativity! Featuring a miniature EX8000, this cake captures the spirit of Hitachi machines in the sweetest way possible.🧡

Happy 30th, Jonsey! And kudos to Red Mulga for the fantastic tribute to a true Hitachi fan.

255 3
Open
🎂🍰 How awesome is this cake?! 🍰🎂 Our friends at Red Mulga went all out to celebrate Jonsey's 30th birthday, one of their valued operators, and we couldn’t resist sharing their creativity! Featuring a miniature EX8000, this cake captures the spirit of Hitachi machines in the sweetest way possible.🧡 Happy 30th, Jonsey! And kudos to Red Mulga for the fantastic tribute to a true Hitachi fan.

🚛 New Delivery Alert! 🚛

We’re excited to announce that our Launceston team has just delivered a brand-new ZW180-7 loader to DT Infrastructure, ready to power up their work on the Tasmanian Rail Network! 🚧🚂

On Friday, 27th October, the DT Infrastructure crew visited our Launceston branch for hands-on training and familiarisation with the machine’s advanced features. They were impressed by the ZW180-7`s performance and functionality, and we can`t wait to see it in action on the rails! 💪

110 1
Open
🚛 New Delivery Alert! 🚛 We’re excited to announce that our Launceston team has just delivered a brand-new ZW180-7 loader to DT Infrastructure, ready to power up their work on the Tasmanian Rail Network! 🚧🚂 On Friday, 27th October, the DT Infrastructure crew visited our Launceston branch for hands-on training and familiarisation with the machine’s advanced features. They were impressed by the ZW180-7's performance and functionality, and we can't wait to see it in action on the rails! 💪

Supporting Paediatric Healthcare in the Hunter Region

We’re thrilled to share that, through our partnership with the Humpty Dumpty Foundation, Hitachi recently made a donation to Muswellbrook Hospital’s Maternity Unit. A few of our team members, including Aaron, Seamus and Tynan, visited the hospital for the handover of a Jaundice Detector and learned about the important impact this piece of equipment will have on the local community.

The Maternity Unit team, guided by Lisa Buckley, explained how vital this new jaundice detector is. While births in the area are now planned at larger hospitals in Maitland and Newcastle, local mothers often have babies born slightly early to avoid travel risks. These babies have a higher chance of developing jaundice, so having a detector on-site ensures quick and effective monitoring right at Muswellbrook.

Lisa expressed deep gratitude for the donation, as equipment funding is a challenge, and the Humpty Dumpty Foundation is a crucial lifeline for these resources. This new equipment will be instrumental not only in the hospital but also for providing care in the community for families who can’t make regular hospital visits.

Together, we’re making a difference in the health and well-being of families in the Upper Hunter Valley.

42 1
Open
Supporting Paediatric Healthcare in the Hunter Region We’re thrilled to share that, through our partnership with the Humpty Dumpty Foundation, Hitachi recently made a donation to Muswellbrook Hospital’s Maternity Unit. A few of our team members, including Aaron, Seamus and Tynan, visited the hospital for the handover of a Jaundice Detector and learned about the important impact this piece of equipment will have on the local community. The Maternity Unit team, guided by Lisa Buckley, explained how vital this new jaundice detector is. While births in the area are now planned at larger hospitals in Maitland and Newcastle, local mothers often have babies born slightly early to avoid travel risks. These babies have a higher chance of developing jaundice, so having a detector on-site ensures quick and effective monitoring right at Muswellbrook. Lisa expressed deep gratitude for the donation, as equipment funding is a challenge, and the Humpty Dumpty Foundation is a crucial lifeline for these resources. This new equipment will be instrumental not only in the hospital but also for providing care in the community for families who can’t make regular hospital visits. Together, we’re making a difference in the health and well-being of families in the Upper Hunter Valley.

Hitachi Construction Machinery is proud to lead the way in sustainable mining technology, with the world`s first engineless, full-battery rigid frame dump truck currently undergoing real-world testing at a mine site in Zambia. This milestone project significantly reduces emissions and delivers cleaner energy solutions for large-scale mining operations. 🌏🔋

Stay tuned as we continue to push the boundaries of mining machinery!

53 1
Open
Hitachi Construction Machinery is proud to lead the way in sustainable mining technology, with the world's first engineless, full-battery rigid frame dump truck currently undergoing real-world testing at a mine site in Zambia. This milestone project significantly reduces emissions and delivers cleaner energy solutions for large-scale mining operations. 🌏🔋 Stay tuned as we continue to push the boundaries of mining machinery!

🎃🚜 The Pumpkin king is onsite and digging deep this Halloween! No tricks, just powerful treats with Hitachi. Happy Halloween! 👻🧡

303 3
Open
🎃🚜 The Pumpkin king is onsite and digging deep this Halloween! No tricks, just powerful treats with Hitachi. Happy Halloween! 👻🧡

🚧 Meet the S Series H21 Hitachi ZX170W! 🚧

One of the safest rail machines on the market, it’s built to withstand the most severe working conditions while being reliable, versatile, and efficient. The S Series Rail Guidance System features retractable rail wheel assemblies installed on the excavator, positioning the vehicle on the rail while allowing the tyres to maintain traction and braking. The blade is equipped with a mechanical twist mechanism to meet Australian Standards.

Choose safety and efficiency for your next project! 🔧✨

142 2
Open
🚧 Meet the S Series H21 Hitachi ZX170W! 🚧 One of the safest rail machines on the market, it’s built to withstand the most severe working conditions while being reliable, versatile, and efficient. The S Series Rail Guidance System features retractable rail wheel assemblies installed on the excavator, positioning the vehicle on the rail while allowing the tyres to maintain traction and braking. The blade is equipped with a mechanical twist mechanism to meet Australian Standards. Choose safety and efficiency for your next project! 🔧✨

🎂🍰 How awesome is this cake?! 🍰🎂

Our friends at Red Mulga went all out to celebrate Jonsey`s 30th birthday, one of their valued operators, and we couldn’t resist sharing their creativity! Featuring a miniature EX8000, this cake captures the spirit of Hitachi machines in the sweetest way possible.🧡

Happy 30th, Jonsey! And kudos to Red Mulga for the fantastic tribute to a true Hitachi fan.

255 3
Open
🎂🍰 How awesome is this cake?! 🍰🎂 Our friends at Red Mulga went all out to celebrate Jonsey's 30th birthday, one of their valued operators, and we couldn’t resist sharing their creativity! Featuring a miniature EX8000, this cake captures the spirit of Hitachi machines in the sweetest way possible.🧡 Happy 30th, Jonsey! And kudos to Red Mulga for the fantastic tribute to a true Hitachi fan.

🚛 New Delivery Alert! 🚛

We’re excited to announce that our Launceston team has just delivered a brand-new ZW180-7 loader to DT Infrastructure, ready to power up their work on the Tasmanian Rail Network! 🚧🚂

On Friday, 27th October, the DT Infrastructure crew visited our Launceston branch for hands-on training and familiarisation with the machine’s advanced features. They were impressed by the ZW180-7`s performance and functionality, and we can`t wait to see it in action on the rails! 💪

110 1
Open
🚛 New Delivery Alert! 🚛 We’re excited to announce that our Launceston team has just delivered a brand-new ZW180-7 loader to DT Infrastructure, ready to power up their work on the Tasmanian Rail Network! 🚧🚂 On Friday, 27th October, the DT Infrastructure crew visited our Launceston branch for hands-on training and familiarisation with the machine’s advanced features. They were impressed by the ZW180-7's performance and functionality, and we can't wait to see it in action on the rails! 💪

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