Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers โ thereโs never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that youโre interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Excitement is in the air! We`ve delivered a Hitachi ZX360LC-5 Excavator to ACT Hire โ the largest in their fleet, joining the likes of ZX55, ZX135, ZX225, and ZX290. Ryan, the Director of ACT Hire, couldn`t be happier with this latest addition.
The ZX360LC-5 is a testament to the firm and growing relationship between Hitachi Construction Machinery Australia and ACT Hire. Their consistent support and trust in our machinery fuel our commitment to excellence.
Here`s to more groundbreaking achievements and reaching new heights together!
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ACTHire #BigMachines #ConstructionMachinery #Partnership #ExcavatorLife
We`re delighted to share a photo of our service team in Melbourne who has successfully assembled a brand-new EX1900-6 for one of our valued customers in Victoria. This achievement is not just about technical prowess but collaboration, safety, and efficiency.
With a focus on safety first, our team worked hand-in-hand with the customer, ensuring every process step was executed flawlessly. The result? Completing the build way ahead of schedule sets a new benchmark for excellence.
This accomplishment is a testament to the exceptional technical capabilities of our Victoria branches, showcasing our commitment to delivering top-notch service and solutions.
We want to extend a huge thank you to everyone involved in making this project a resounding success. Your dedication and expertise continue to drive us forward.
#Hitachi #OrangeFamily ๐ #HitachiConstructionMachinery #EX1900 #MelbourneSuccess #EngineeringExcellence #Teamwork #SafetyFirst
Special Delivery! Hitachi Construction Machinery Australia is excited to announce a landmark event with @ram.equipment in Adelaide. We`re not just celebrating a number but a significant first - delivering the first ZX360LC-7 to South Australia! ๐
This event was more than just a handover; it was a cultural blend and a shared passion. The Aussie BBQ ๐ sizzled alongside the delicate art of sushi ๐ฃ, symbolising the diverse yet unified spirit that drives us.
Adding a touch of tradition to innovation, we were honoured to present RAM Equipment with a bronzed scale model of an excavator, commemorating their EX300 milestone. This symbolises not just a number but the quality and strength of our ongoing partnership.
Here`s to pioneering firsts, enduring partnerships, and shared successes. Thank you, RAM Equipment, for being an integral part of this journey and for bringing the ZX360LC-7 to South Australia.
#Hitachi #OrangeFamily๐ #HitachiConstructionMachinery #FirstZX360LC7inSA #EX300Milestone #PartnershipGoals #AussieBBQ #SushiCelebration #InnovationAndTradition
Today, let`s celebrate the strength in self-care. Remind your mate: his well-being matters too.
Happy #internationalmensday! ๐ช
#orangefamily #takecaremate
Big day for @lampreycivil_lccs! Jakeb just upgraded his fleet with a sleek Hitachi ZX55U-5 excavator. Delivered right to Devonport, Tasmania, by our very own Sales Representative Bob. Cheers to the start of a groundbreaking partnership!
#Hitachi #OrangeFamily ๐๐ค #HitachiConstruction #NewBeginnings #ExcavatorExcellence
๐ ๐ง๐ถ๐บ๐ฒ`๐ ๐ง๐ถ๐ฐ๐ธ๐ถ๐ป๐ด, ๐ค๐๐ฒ๐ฒ๐ป๐๐น๐ฎ๐ป๐ฑ! ๐
Don`t miss out on the ๐ณ๐ถ๐ป๐ฎ๐น ๐๐๐ผ๐ฝ๐ of our exclusive Demo Day tour with Hitachi Construction Machinery Australia!
๐ ๐จ๐ฝ๐ฐ๐ผ๐บ๐ถ๐ป๐ด ๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ & ๐๐ฎ๐๐ฒ๐:
๐ 8th-9th Nov: Bundaberg Sugar, Gooburrum Road Bundy
๐ 10th-11th Nov: Maryborough Noel Gerritz, 108 Owanyilla Boundary Road
๐ ๐๐ฒ๐ฎ๐๐๐ฟ๐ฒ๐ฑ ๐ ๐ฎ๐ฐ๐ต๐ถ๐ป๐ฒ๐:
1๏ธโฃ ZW220-7 Loader
2๏ธโฃ ZX135-7 Construction Excavator
3๏ธโฃ ZX55-5 Mini Excavator
4๏ธโฃ ZX17-5 Mini Excavator
This is your ๐น๐ฎ๐๐ ๐ฐ๐ต๐ฎ๐ป๐ฐ๐ฒ to experience our cutting-edge construction machinery in action! Our experts will be there to provide insights and answer any questions you may have.
โณ ๐๐ผ๐ป`๐ ๐๐ฒ๐ ๐ง๐ต๐ฒ ๐ข๐ฝ๐ฝ๐ผ๐ฟ๐๐๐ป๐ถ๐๐ ๐ฆ๐น๐ถ๐ฝ ๐๐๐ฎ๐! โณ
#Hitachi #OrangeFamily๐#HitachiConstructionMachineryAustralia #DemoDayReminder #QueenslandEvents #LastChance
The mighty EX3600-7BH has arrived on site to increase production for our valued customer. With maximized efficiency, durability, reliability and fuel saving features the EX3600-7BH is more than up to the challenge on site.
Our top notch build crew (the best in the business) delivering safely and on time.
A big thank you to Macmahon for trusting the EX3600-7BH to deliver!
#Hitachi #OrangeFamily๐ #HitachiConstructionMachineryAustralia #EX3600_7 #Macmahon #Mining
We are thrilled for MTS who has taken delivery of their first ZX135US-7 excavator! With its state-of-the-art features and compliance with the latest emission standards - all without the need for Adblue - the ZX135US-7 is perfectly tailored to meet the demands of their valued clients. Here`s to more milestones and achievements together!
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ZX135US7 #InnovationInConstruction
Halloween vibes are in full swing, and our Zaxis-Prime is here to get in on the eerie excitement! ๐๐๐ป #orangefamily #halloween #halloween2023 #transformers #hitachi #excavator
Excitement is in the air! We`ve delivered a Hitachi ZX360LC-5 Excavator to ACT Hire โ the largest in their fleet, joining the likes of ZX55, ZX135, ZX225, and ZX290. Ryan, the Director of ACT Hire, couldn`t be happier with this latest addition.
The ZX360LC-5 is a testament to the firm and growing relationship between Hitachi Construction Machinery Australia and ACT Hire. Their consistent support and trust in our machinery fuel our commitment to excellence.
Here`s to more groundbreaking achievements and reaching new heights together!
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ACTHire #BigMachines #ConstructionMachinery #Partnership #ExcavatorLife
We`re delighted to share a photo of our service team in Melbourne who has successfully assembled a brand-new EX1900-6 for one of our valued customers in Victoria. This achievement is not just about technical prowess but collaboration, safety, and efficiency.
With a focus on safety first, our team worked hand-in-hand with the customer, ensuring every process step was executed flawlessly. The result? Completing the build way ahead of schedule sets a new benchmark for excellence.
This accomplishment is a testament to the exceptional technical capabilities of our Victoria branches, showcasing our commitment to delivering top-notch service and solutions.
We want to extend a huge thank you to everyone involved in making this project a resounding success. Your dedication and expertise continue to drive us forward.
#Hitachi #OrangeFamily ๐ #HitachiConstructionMachinery #EX1900 #MelbourneSuccess #EngineeringExcellence #Teamwork #SafetyFirst
Special Delivery! Hitachi Construction Machinery Australia is excited to announce a landmark event with @ram.equipment in Adelaide. We`re not just celebrating a number but a significant first - delivering the first ZX360LC-7 to South Australia! ๐
This event was more than just a handover; it was a cultural blend and a shared passion. The Aussie BBQ ๐ sizzled alongside the delicate art of sushi ๐ฃ, symbolising the diverse yet unified spirit that drives us.
Adding a touch of tradition to innovation, we were honoured to present RAM Equipment with a bronzed scale model of an excavator, commemorating their EX300 milestone. This symbolises not just a number but the quality and strength of our ongoing partnership.
Here`s to pioneering firsts, enduring partnerships, and shared successes. Thank you, RAM Equipment, for being an integral part of this journey and for bringing the ZX360LC-7 to South Australia.
#Hitachi #OrangeFamily๐ #HitachiConstructionMachinery #FirstZX360LC7inSA #EX300Milestone #PartnershipGoals #AussieBBQ #SushiCelebration #InnovationAndTradition
Today, let`s celebrate the strength in self-care. Remind your mate: his well-being matters too.
Happy #internationalmensday! ๐ช
#orangefamily #takecaremate
