Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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While NAIDOC Week has now passed, we`re proud to share how our Perth team came together to recognise and celebrate this important occasion through a meaningful cultural immersion experience.
We were honoured to welcome Brent Matters, a Noongar artist, musician and cultural educator, who shared his knowledge, stories and deep connection to Country through music, culture and conversation. Brent`s didgeridoo performances, storytelling and insights into Aboriginal traditions provided our team with a memorable opportunity to learn, reflect and deepen our understanding of First Nations culture.
Experiences like these help foster greater respect, understanding and connection, reinforcing the importance of recognising and celebrating the histories, cultures and achievements of Aboriginal and Torres Strait Islander peoples, not just during NAIDOC Week, but throughout the year.
A sincere thank you to Brent Matters for sharing his culture and knowledge with our team.
To learn more about Brent and his cultural immersion experiences, visit: https://www.aboriginalculturalimmersions.com.au
#NAIDOCWeek #AlwaysWasAlwaysWillBe #FirstNations #CulturalLearning #HitachiConstructionMachineryAustralia #LANDCROS
Hitachi | LANDCROS. Strength from every angle 💪
🔥 WIN BIG AT QME 2026! 🔥
Heading to QME this July? Make sure you visit the Hitachi | LANDCROS stand for your chance to win some fantastic prizes!
Enter our competition to WIN:
• A Hitachi branded Weber BBQ &
• A branded 70L Bar Fridge
Simply visit the Hitachi stand during QME 2026 and scan the QR code to go into the draw.
While you`re there, explore our impressive equipment on display, including the massive 48m³ EX8000-7BH bucket, EX1200-7BH and pick up some exclusive Hitachi giveaways available throughout the event.
📍 QME 2026
📅 21–23 July 2026
📌 Mackay Showgrounds
📍Stand OS338
Don`t miss your chance to take home a great prize and experience the latest from Hitachi Construction Machinery.
Terms and conditions apply
Congratulations to Greyhound Construction on taking delivery of their fifth Hitachi machine – their first ZX300LC-7 and the first delivered into Western Australia.
Fitted with Topcon GPS, this machine is heading to the Goldfields to tackle detailed earthworks with the precision and reliability the team depends on.
Thank you to Paul and the Greyhound Construction team for continuing to put your trust in Hitachi | LANDCROS.
Experience the Scale of Mining at QME 2026!
While we couldn`t bring the mighty Hitachi EX8000-7BH mining excavator to Mackay, we`re bringing something almost as impressive; its enormous 48m³ bucket!
The EX8000-7BH is the largest hydraulic mining excavator in the Hitachi fleet, engineered to deliver exceptional productivity, reliability and efficiency in large scale mining operations. Featuring powerful digging performance, advanced hydraulic systems, and a spacious operator environment designed for comfort and safety, the EX8000-7BH is built to move more material with every pass.
Visit the Hitachi stand at QME and stand beside the massive 48m³ bucket for a unique photo opportunity. It`s the perfect way to appreciate the incredible scale of the machine that helps power mining operations across Australia.
📍 Visit Hitachi at QME 2026 | Stand OS338 | 21–23 July | Mackay Showgrounds
Swipe to reveal what keeps your site moving 💪
Hold and slide to focus on something reliable 💪
One machine. One fridge. One happy customer.
Channel Earthmoving Pty Ltd recently took delivery of their new Hitachi ZX225USLC-7H DB and, after entering our AGFEST 2026 giveaway, also walked away with a Hitachi I LANDCROS bar fridge.
Congratulations to the team and thanks for choosing Hitachi.
#LANDCROS #HCA #OrangeFamily🍊 #AGFEST2026 #HitachiConstruction #ZX225USLC7DB #ChannelEarthmoving
While NAIDOC Week has now passed, we`re proud to share how our Perth team came together to recognise and celebrate this important occasion through a meaningful cultural immersion experience.
We were honoured to welcome Brent Matters, a Noongar artist, musician and cultural educator, who shared his knowledge, stories and deep connection to Country through music, culture and conversation. Brent`s didgeridoo performances, storytelling and insights into Aboriginal traditions provided our team with a memorable opportunity to learn, reflect and deepen our understanding of First Nations culture.
Experiences like these help foster greater respect, understanding and connection, reinforcing the importance of recognising and celebrating the histories, cultures and achievements of Aboriginal and Torres Strait Islander peoples, not just during NAIDOC Week, but throughout the year.
A sincere thank you to Brent Matters for sharing his culture and knowledge with our team.
To learn more about Brent and his cultural immersion experiences, visit: https://www.aboriginalculturalimmersions.com.au
#NAIDOCWeek #AlwaysWasAlwaysWillBe #FirstNations #CulturalLearning #HitachiConstructionMachineryAustralia #LANDCROS
Hitachi | LANDCROS. Strength from every angle 💪
🔥 WIN BIG AT QME 2026! 🔥
Heading to QME this July? Make sure you visit the Hitachi | LANDCROS stand for your chance to win some fantastic prizes!
Enter our competition to WIN:
• A Hitachi branded Weber BBQ &
• A branded 70L Bar Fridge
Simply visit the Hitachi stand during QME 2026 and scan the QR code to go into the draw.
While you`re there, explore our impressive equipment on display, including the massive 48m³ EX8000-7BH bucket, EX1200-7BH and pick up some exclusive Hitachi giveaways available throughout the event.
📍 QME 2026
📅 21–23 July 2026
📌 Mackay Showgrounds
📍Stand OS338
Don`t miss your chance to take home a great prize and experience the latest from Hitachi Construction Machinery.
Terms and conditions apply
Congratulations to Greyhound Construction on taking delivery of their fifth Hitachi machine – their first ZX300LC-7 and the first delivered into Western Australia.
Fitted with Topcon GPS, this machine is heading to the Goldfields to tackle detailed earthworks with the precision and reliability the team depends on.
Thank you to Paul and the Greyhound Construction team for continuing to put your trust in Hitachi | LANDCROS.
Experience the Scale of Mining at QME 2026!
While we couldn`t bring the mighty Hitachi EX8000-7BH mining excavator to Mackay, we`re bringing something almost as impressive; its enormous 48m³ bucket!
The EX8000-7BH is the largest hydraulic mining excavator in the Hitachi fleet, engineered to deliver exceptional productivity, reliability and efficiency in large scale mining operations. Featuring powerful digging performance, advanced hydraulic systems, and a spacious operator environment designed for comfort and safety, the EX8000-7BH is built to move more material with every pass.
Visit the Hitachi stand at QME and stand beside the massive 48m³ bucket for a unique photo opportunity. It`s the perfect way to appreciate the incredible scale of the machine that helps power mining operations across Australia.
📍 Visit Hitachi at QME 2026 | Stand OS338 | 21–23 July | Mackay Showgrounds
Swipe to reveal what keeps your site moving 💪
Hold and slide to focus on something reliable 💪
One machine. One fridge. One happy customer.
Channel Earthmoving Pty Ltd recently took delivery of their new Hitachi ZX225USLC-7H DB and, after entering our AGFEST 2026 giveaway, also walked away with a Hitachi I LANDCROS bar fridge.
Congratulations to the team and thanks for choosing Hitachi.
#LANDCROS #HCA #OrangeFamily🍊 #AGFEST2026 #HitachiConstruction #ZX225USLC7DB #ChannelEarthmoving
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
07 3276 4500
128 Tile St
Wacol QLD 4076
07 3423 5600
53 Halifax Drive
Davenport WA 6230
08 9724 8300
38 Raws Cres
Hume ACT 2620
02 6259 4100
20 Verrinder Rd
Berrimah NT 0828
08 8942 7800
56 Gregory Highway
Emerald QLD 4720
07 4980 6800
27 Law Close
Gunnedah NSW 2380
02 6740 1700
141 Lyons St, Bungalow,
Cairns QLD 4870
07 4031 9000
Dealer Website
Unit 1, 59 Hargraves Ave,
Albion Park Rail NSW 2527
0407 383 132
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48 - 50 Percy Rd
West Kalgoorlie WA 6430
08 9025 2400
315 George Town Rd
Rocherlea TAS 7248
03 6323 8500
12 - 20 Southgate Dr
Paget QLD 4740
07 4952 6800
240 - 248 Frankston Rd
Dandenong VIC 3175
03 9791 6666
27-35 Thomas Mitchell Dr
Muswellbrook NSW 2333
02 6541 6300
1 Craftsman Close
Beresfield NSW 2322
02 4927 9000
107 Allen Road
Forrestdale WA 6112
08 9234 9800
1/119 Iron Ore St
Wedgefield WA 6721
08 9172 6800
130 Hume Highway
Somerton VIC 3062
03 9303 6700
51 Milperra Rd
Revesby NSW 2212
02 9780 6900
Level 8, 6 Hassall Street
Parramatta NSW 2150
02 8863 4800
168 Hollinsworth Rd
Marsden Park NSW 2765
02 8863 4800
32 Boonderoo Road
Tom Price WA 6751
08 9188 2390
22 Carrington Road
Torrington QLD 4350
07 4614 3300
22-24 Duckworth St
Townsville QLD 4814
07 4727 5100
9 Oborn St
Whyalla Norrie SA 5608
08 8360 5300
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