Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers โ thereโs never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that youโre interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Lest we forget.
Honouring the courage and sacrifice of our Anzacs this Anzac Day.
#ANZACDay #LestWeForget #HCA #OrangeFamily
๐ Don`t Miss Out at AGFEST Field Days! ๐
AGFEST is just around the corner, and our Hitachi team is gearing up to showcase some of our machines. Remember to drop by our site to check out the versatile ZX55U-5 and the powerful ZX85USB-7, among others including the BELL TC11A and ZX360LC-7.
Our Sales Representatives from Launceston are excited to meet you and help find the perfect machinery for your needs. See you there!
๐ Event Location: Quercus Park, 415 Oaks Road Carrick, Tasmania 7291
๐ Stand Location: 125 First Avenue
Event Information: https://www.agfest.com.au/
#Hitachi #OrangeFamily ๐ #HitachiMachinery #AGFEST2024 #AgriculturalFieldDay #AGFEST #Tasmania
Join Us at AGFEST Field Days! ๐
Visit us from May 2nd to 4th at the AGFEST Field Days! Our team from Launceston will be there with the robust TC11A & the mighty ZX360LC-7, along with other top-of-the-line models like the ZX17U-5 and ZX85USB-7.
Come see our machines up close and have all your questions answered by our knowledgeable Sales Representatives. We canโt wait to see you there!
๐ Event Location: Quercus Park, 415 Oaks Road Carrick, Tasmania 7291
๐ Stand Location: 125 First Avenue
๐
Dates: May 2-4
Event Information: https://www.agfest.com.au/
#Hitachi #OrangeFamily ๐ #HitachiMachinery #AGFEST2024 #ConstructionMachinery #AGFEST #Tasmania
๐ง Safety First at Hanson Quarry! ๐ง
In December 2023, Hanson Quarry embraced a unique safety initiative led by Quarry Manager, Jarrod, with the arrival of their new ZX890LCH-5 BE. Taking safety inspiration to the next level, the counterweight of their latest machinery was transformed into a vibrant canvas, painted and hand-printed by the Hanson staff and their families.
This heartfelt project serves as a powerful reminder of the core reason behind their unwavering commitment to safety: ensuring that everyone returns home safely to their loved ones. It`s more than just policy; it`s about protecting the familyโboth at work and at home.
#Hitachi #OrangeFamily ๐#SafetyFirst #HansonQuarry #ZX890LCH5BE #FamilySafety #WorkplaceSafety
A milestone for the Theo Group as Ben takes delivery of his shiny new ZX85USB-5. It`s more than just a machine; it`s a new member of the Theo Group family, ready to tackle the toughest of projects with ease and efficiency. ๐ ๏ธ๐ฅ
We`re excited to see the incredible work Ben and his team will achieve with the power and precision of Hitachi. Here`s to many successful projects and the beginning of another great story with Hitachi machinery at its heart.
Drive forward, dig deep, and reach new heights, Ben! We`re with you every scoop of the way.
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ZX85USB5 #TheogroupTriumph #NewBeginnings #ConstructionInnovation
We are thrilled to share a special moment with Blu Ray Concreting and his wonderful family as they welcome a powerful addition to their lineup - the Hitachi ZX55U-5A excavator!
With the confidence of a 60-month / 5000-hour warranty, they`re all set to dive into new projects with this beast of a machine. It`s not just an excavator; it`s a promise of more efficient, reliable, and groundbreaking work ahead. ๐ ๏ธ๐ช
Blu Ray Concreting, we`re honored to be a part of your journey and can`t wait to see the amazing projects you`ll tackle with your new Hitachi excavator. Let the earth move and the success stories begin!
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ZX55U5A #CustomerSpotlight #FamilyPride #ExcavatorExcellence
Thank you to everyone who joined us for our South Australia Dig Day in March! Your enthusiasm and participation made it a great success. Don`t miss out on future opportunitiesโkeep an eye out for a local Dig Day coming your way!
#Hitachi #OrangeFamily๐ #DigDay #ThankYou #StayTuned
Hop Diggity, it`s Easter! ๐ฐ๐ ๏ธ
Wishing you an egg-stra `hoppy` weekend filled with joy, laughter, and plenty of `egg-citement`!
Let`s make this Easter one to remember! ๐ฅ๐ท
#bunnybuild #easterweekend #longweekend #hitachiconstructionmachinery #constructionequipment #happyeaster #HCA #orangefamily ๐
We`re thrilled to share a special moment from Mandurah! Brad from Mandurah Mini Bobcat & Excavator Hire takes delivery of his brand new ZX17U-5. This powerhouse is all about combining efficiency with the reliability you`ve come to expect from Hitachi Construction Machinery, designed to tackle any challenge with ease.
We`re proud to support local businesses like Brad`s, providing them with the machinery they need to thrive and grow. Here`s to many successful projects ahead with your new Hitachi ZX17U-5, Brad!
#Hitachi #OrangeFamily ๐ #HitachiAustralia #ConstructionMachinery #ZX17U5 #SupportingLocalBusiness #MandurahMachinery
Lest we forget.
Honouring the courage and sacrifice of our Anzacs this Anzac Day.
#ANZACDay #LestWeForget #HCA #OrangeFamily
๐ Don`t Miss Out at AGFEST Field Days! ๐
AGFEST is just around the corner, and our Hitachi team is gearing up to showcase some of our machines. Remember to drop by our site to check out the versatile ZX55U-5 and the powerful ZX85USB-7, among others including the BELL TC11A and ZX360LC-7.
Our Sales Representatives from Launceston are excited to meet you and help find the perfect machinery for your needs. See you there!
๐ Event Location: Quercus Park, 415 Oaks Road Carrick, Tasmania 7291
๐ Stand Location: 125 First Avenue
Event Information: https://www.agfest.com.au/
#Hitachi #OrangeFamily ๐ #HitachiMachinery #AGFEST2024 #AgriculturalFieldDay #AGFEST #Tasmania
Join Us at AGFEST Field Days! ๐
Visit us from May 2nd to 4th at the AGFEST Field Days! Our team from Launceston will be there with the robust TC11A & the mighty ZX360LC-7, along with other top-of-the-line models like the ZX17U-5 and ZX85USB-7.
Come see our machines up close and have all your questions answered by our knowledgeable Sales Representatives. We canโt wait to see you there!
๐ Event Location: Quercus Park, 415 Oaks Road Carrick, Tasmania 7291
๐ Stand Location: 125 First Avenue
๐
Dates: May 2-4
Event Information: https://www.agfest.com.au/
#Hitachi #OrangeFamily ๐ #HitachiMachinery #AGFEST2024 #ConstructionMachinery #AGFEST #Tasmania
๐ง Safety First at Hanson Quarry! ๐ง
In December 2023, Hanson Quarry embraced a unique safety initiative led by Quarry Manager, Jarrod, with the arrival of their new ZX890LCH-5 BE. Taking safety inspiration to the next level, the counterweight of their latest machinery was transformed into a vibrant canvas, painted and hand-printed by the Hanson staff and their families.
This heartfelt project serves as a powerful reminder of the core reason behind their unwavering commitment to safety: ensuring that everyone returns home safely to their loved ones. It`s more than just policy; it`s about protecting the familyโboth at work and at home.
#Hitachi #OrangeFamily ๐#SafetyFirst #HansonQuarry #ZX890LCH5BE #FamilySafety #WorkplaceSafety
A milestone for the Theo Group as Ben takes delivery of his shiny new ZX85USB-5. It`s more than just a machine; it`s a new member of the Theo Group family, ready to tackle the toughest of projects with ease and efficiency. ๐ ๏ธ๐ฅ
We`re excited to see the incredible work Ben and his team will achieve with the power and precision of Hitachi. Here`s to many successful projects and the beginning of another great story with Hitachi machinery at its heart.
Drive forward, dig deep, and reach new heights, Ben! We`re with you every scoop of the way.
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ZX85USB5 #TheogroupTriumph #NewBeginnings #ConstructionInnovation
We are thrilled to share a special moment with Blu Ray Concreting and his wonderful family as they welcome a powerful addition to their lineup - the Hitachi ZX55U-5A excavator!
With the confidence of a 60-month / 5000-hour warranty, they`re all set to dive into new projects with this beast of a machine. It`s not just an excavator; it`s a promise of more efficient, reliable, and groundbreaking work ahead. ๐ ๏ธ๐ช
Blu Ray Concreting, we`re honored to be a part of your journey and can`t wait to see the amazing projects you`ll tackle with your new Hitachi excavator. Let the earth move and the success stories begin!
#Hitachi #OrangeFamily ๐ #HitachiConstruction #ZX55U5A #CustomerSpotlight #FamilyPride #ExcavatorExcellence
Thank you to everyone who joined us for our South Australia Dig Day in March! Your enthusiasm and participation made it a great success. Don`t miss out on future opportunitiesโkeep an eye out for a local Dig Day coming your way!
#Hitachi #OrangeFamily๐ #DigDay #ThankYou #StayTuned
Hop Diggity, it`s Easter! ๐ฐ๐ ๏ธ
Wishing you an egg-stra `hoppy` weekend filled with joy, laughter, and plenty of `egg-citement`!
Let`s make this Easter one to remember! ๐ฅ๐ท
#bunnybuild #easterweekend #longweekend #hitachiconstructionmachinery #constructionequipment #happyeaster #HCA #orangefamily ๐
We`re thrilled to share a special moment from Mandurah! Brad from Mandurah Mini Bobcat & Excavator Hire takes delivery of his brand new ZX17U-5. This powerhouse is all about combining efficiency with the reliability you`ve come to expect from Hitachi Construction Machinery, designed to tackle any challenge with ease.
We`re proud to support local businesses like Brad`s, providing them with the machinery they need to thrive and grow. Here`s to many successful projects ahead with your new Hitachi ZX17U-5, Brad!
#Hitachi #OrangeFamily ๐ #HitachiAustralia #ConstructionMachinery #ZX17U5 #SupportingLocalBusiness #MandurahMachinery
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