Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers β thereβs never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that youβre interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Thats a wrap on the Queensland Mining & Engineering Exhibition, see you again next time!
Check out the Jellinbah Mining Team with our very own Hitachi Key Account Manager Mining. Jellinbah recently purchased the impressive Hitachi EX1200 that was on display at the QME. After the show, this powerhouse machine will be heading straight to their site to get to work.
Left to right: Jellinbah Mining Team
Andrew
William
Colin
Michael (Hitachi Key Account Manager Mining)
Watch out for the EX1200 in action soon! πͺ
All the best things come in fives! so we`re thrilled to announce the delivery of 2 x ZX55U-5`s, 2 x ZW180-5`s, and the first ZW310-7 in Western Australia to our valued customer, @wormall_civil! π
These state-of-the-art machines are set to boost productivity and efficiency on their projects. We`re proud to support Wormall Civil in achieving their construction goals with our reliable and high-quality equipment.
πΈ On Site in Canberra!
We captured these moments on a customer site just north of Canberra.
In the first shot, we have Andy, our dedicated Hitachi FS technician for the Canberra region, hard at work ensuring our machines are performing at their best. The second shot features my trusty HCA branded D-max out in the wild, ready for any challenge that comes its way. Our Canberra team is there to support you no matter how hard the job might be and we don`t mind getting our hands dirty.
We are proud of our team and the reliable equipment that keeps us moving forward.
ποΈπ§ Big moves at @mgc_civil in Western Australia!
Over the past few months, theyβve taken delivery of six new Hitachi machines, with one more on the way. Their fleet now boasts four models from the new 7-series range, including two ZX360LC-7 excavators and two ZW180-7 wheel loaders, plus a ZX225USLC-5 and a ZX17U-5 excavator. The ZX33U-5 excavator will be joining the fleet later this month.
A big thank you to Daniel and the MGC Civil team for your continued trust and business. π§‘
(Your logo looks fantastic on our orange machines!)
With only two days left until AWRE 2024, make sure to register and visit us at Stand F32!
Discover the advanced features and benefits of the ZW220-7 and be the first to see the compact ZW80-5 wheel loader in person.
Register for FREE here: https://awre.com.au/register-2024/ See you there! π
Still time to attend one of our Demo Days!
We`ve had an amazing start in Sunshine Coast and Gympie, showcasing our latest and most innovative machinery. If you missed out, donβt worry! There are still two more Demo Days left:
π Maryborough π
Thu 1st & Fri 2nd August
Address: Susan River, 1946 Maryborough Hervey Bay Road
π Bundaberg π
Thu 8th & Fri 9th August
Address: Bundaberg Sugar, Gooburrum Road Bundaberg
Come and see the ZX85USB-7, ZX75US-7, ZX55U-5, ZX17U-5, and BELL TC11 in action. Meet our team and learn how these machines can boost your productivity.
πβ¨ Kicking off the financial year on a high note! MKC Excavation has just taken delivery of their brand-new Hitachi ZX55-5, complete with a Tilt Hitch and Bucket package. π
This is MKC`s first Hitachi, and we`re excited to see them add more to their fleet in the future.
Thank you, MKC, for trusting us with your new purchase. Here`s to many successful projects ahead! π§π
Join us at Stand OS340 / OS338 at QME 2024 | Mackay Showgrounds! π
Check out the powerful EX1200-7 mining excavator and the latest digital mining innovations from Wenco.
PLUS, visit our stand for a chance to win a Hitachi Fire Pit or Hitachi Esky! π₯βοΈ
Register your QME attendance for FREE: https://www.queenslandminingexpo.com.au/
See you there!
Get Ready, Queensland! Our Demo Days are just around the corner!
Join us in Sunshine Coast next week to witness the power and innovation of our latest machinery. Weβre excited to showcase the ZX85USB-7, ZX75US-7, ZX55U-5, ZX17U-5, and BELL TC11.
π
Date: Thu 18th & Fri 19th July π Location: Ensby Yard, 141 Frizzo Road
Don`t miss this chance to see these advanced machines in action, meet our expert team, and learn how they can revolutionize your operations.
If you canβt make it to the first one, we will have 3 more!
π Gympie π
Thu 25th & Fri 26th July
Address: Corwoods, 42 Tandur road Kybong
π Maryborough π
Thu 1st & Fri 2nd August
Address: Susan River, 1946 Maryborough Hervey Bay Road
π Bundaberg π
Thu 8th & Fri 9th August
Address: Bundaberg Sugar, Gooburrum Road Bundaberg
Thats a wrap on the Queensland Mining & Engineering Exhibition, see you again next time!
Check out the Jellinbah Mining Team with our very own Hitachi Key Account Manager Mining. Jellinbah recently purchased the impressive Hitachi EX1200 that was on display at the QME. After the show, this powerhouse machine will be heading straight to their site to get to work.
Left to right: Jellinbah Mining Team
Andrew
William
Colin
Michael (Hitachi Key Account Manager Mining)
Watch out for the EX1200 in action soon! πͺ
All the best things come in fives! so we`re thrilled to announce the delivery of 2 x ZX55U-5`s, 2 x ZW180-5`s, and the first ZW310-7 in Western Australia to our valued customer, @wormall_civil! π
These state-of-the-art machines are set to boost productivity and efficiency on their projects. We`re proud to support Wormall Civil in achieving their construction goals with our reliable and high-quality equipment.
πΈ On Site in Canberra!
We captured these moments on a customer site just north of Canberra.
In the first shot, we have Andy, our dedicated Hitachi FS technician for the Canberra region, hard at work ensuring our machines are performing at their best. The second shot features my trusty HCA branded D-max out in the wild, ready for any challenge that comes its way. Our Canberra team is there to support you no matter how hard the job might be and we don`t mind getting our hands dirty.
We are proud of our team and the reliable equipment that keeps us moving forward.
ποΈπ§ Big moves at @mgc_civil in Western Australia!
Over the past few months, theyβve taken delivery of six new Hitachi machines, with one more on the way. Their fleet now boasts four models from the new 7-series range, including two ZX360LC-7 excavators and two ZW180-7 wheel loaders, plus a ZX225USLC-5 and a ZX17U-5 excavator. The ZX33U-5 excavator will be joining the fleet later this month.
A big thank you to Daniel and the MGC Civil team for your continued trust and business. π§‘
(Your logo looks fantastic on our orange machines!)
With only two days left until AWRE 2024, make sure to register and visit us at Stand F32!
Discover the advanced features and benefits of the ZW220-7 and be the first to see the compact ZW80-5 wheel loader in person.
Register for FREE here: https://awre.com.au/register-2024/ See you there! π
Still time to attend one of our Demo Days!
We`ve had an amazing start in Sunshine Coast and Gympie, showcasing our latest and most innovative machinery. If you missed out, donβt worry! There are still two more Demo Days left:
π Maryborough π
Thu 1st & Fri 2nd August
Address: Susan River, 1946 Maryborough Hervey Bay Road
π Bundaberg π
Thu 8th & Fri 9th August
Address: Bundaberg Sugar, Gooburrum Road Bundaberg
Come and see the ZX85USB-7, ZX75US-7, ZX55U-5, ZX17U-5, and BELL TC11 in action. Meet our team and learn how these machines can boost your productivity.
πβ¨ Kicking off the financial year on a high note! MKC Excavation has just taken delivery of their brand-new Hitachi ZX55-5, complete with a Tilt Hitch and Bucket package. π
This is MKC`s first Hitachi, and we`re excited to see them add more to their fleet in the future.
Thank you, MKC, for trusting us with your new purchase. Here`s to many successful projects ahead! π§π
Join us at Stand OS340 / OS338 at QME 2024 | Mackay Showgrounds! π
Check out the powerful EX1200-7 mining excavator and the latest digital mining innovations from Wenco.
PLUS, visit our stand for a chance to win a Hitachi Fire Pit or Hitachi Esky! π₯βοΈ
Register your QME attendance for FREE: https://www.queenslandminingexpo.com.au/
See you there!
Get Ready, Queensland! Our Demo Days are just around the corner!
Join us in Sunshine Coast next week to witness the power and innovation of our latest machinery. Weβre excited to showcase the ZX85USB-7, ZX75US-7, ZX55U-5, ZX17U-5, and BELL TC11.
π
Date: Thu 18th & Fri 19th July π Location: Ensby Yard, 141 Frizzo Road
Don`t miss this chance to see these advanced machines in action, meet our expert team, and learn how they can revolutionize your operations.
If you canβt make it to the first one, we will have 3 more!
π Gympie π
Thu 25th & Fri 26th July
Address: Corwoods, 42 Tandur road Kybong
π Maryborough π
Thu 1st & Fri 2nd August
Address: Susan River, 1946 Maryborough Hervey Bay Road
π Bundaberg π
Thu 8th & Fri 9th August
Address: Bundaberg Sugar, Gooburrum Road Bundaberg
Port Wakefield Road
Cavan SA 5094
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