Clarke Diesel – Hitachi Sub-Dealer
Hitachi Construction Machinery (Australia) Pty Ltd (HCA) announced the appointment of Clarke Diesel as their sub-dealer in Queensland, with the responsibility for servicing the Far North Queensland region. Clarke Diesel provides sales, extensive after-sales parts and service support on the complete range of Hitachi construction equipment, supported by resident HCA construction equipment Sales Representative Dave Evered.
Clarke Diesel, owned by David Moreno and David Ward, are respected and longstanding members of the Cairns business community. Comprising a team of seventeen employees, their exceptional customer service and specialised industry knowledge caught the attention of HCA. Founded by Laurie Clarke in 1984 as a mechanical repair shop, the company has built a solid reputation for proficiency in passenger, commercial, earthmoving, and marine diesel engines within the automotive industry. David Moreno and David Ward began working for the business during their apprenticeships and eventually took ownership in 2010.
At a national level, HCA operates twenty-three dealerships, five of which are situated in Queensland, catering to the Brisbane, Toowoomba, Townsville, Emerald and Mackay regions, all of which are wholly owned by HCA. According to Matt Gibbs, HCA’s Townsville Branch Manager, “The appointment of a Hitachi sub-dealer in this area highlights HCA’s dedication to fulfilling the requirements of their customers, expanding their national presence and strengthening their visibility in the Far North Queensland region.”
As a globally recognised Original Equipment Manufacturer (OEM) committed to providing innovative and reliable solutions, HCA places a strong emphasis on customers and ensuring that they remain central to their operations. In line with this principle, the strategic decision was made to appoint Clarke Diesel as a sub-dealer, as they share the same values and are a trusted business that can be confidently entrusted with the Hitachi brand.
Dave Evered, HCA Sales Representative, states, “From my first meeting with both the directors, David Moreno and David Ward, I have been welcomed in as part of the Clarke Diesel Family, not to understate the wording of “FAMILY” and this is just how they treat all of their customers. Superior customer service is paramount in Clarke Diesel’s business success, and I see this every time I enter the front office.”
HCA’s Townsville branch, in conjunction with Dave Evered, have established a robust working partnership with Clarke Diesel, aiming to maintain the continuity of their relationship by providing constant support and open communication. Clarke Diesel performs in-house equipment builds for all sales of mini-excavators and small wheel loaders in their region. Their investment in two new field service vehicles demonstrates their dedication to enhancing their service offerings and ensuring timely and efficient delivery of support to their customers. Dave Evered further adding, “Hitachi mid-sized excavators and wheel loaders have proven to be the popular choice among the people of this region.”
The future looks promising, as Clarke Diesel’s commitment to quality and customer satisfaction is evident in their approach to growing the Hitachi brand in FNQ. This approach goes perfectly with the values of HCA, which places a strong emphasis on nurturing positive relationships with their customers and continuously improving the quality of their services.
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