Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Wenco’s asset performance management rebranding introduces APM Track, APM React, and APM Reliability—solutions that transform mining maintenance from reactive to predictive.
📉 APM Track centralises maintenance management
📊APM React delivers real-time asset health &
📈 APM Reliability optimises maintenance timing using expert models.
Together, they boost uptime, reduce costs, and improve operational efficiency.
Explore Wenco’s fleet management solutions at the IMARC event, October 21-23, 2025, at the Hitachi stand; D19. Don’t miss it!
Customer Spotlight — Craig Cross Contracting
Craig Cross Contracting recently added a Hitachi ZX38U-5 and ZX65USB-5 to their fleet.
“The service was exemplary — great product knowledge, quick responses, and a perfect fit for our operational needs. The Hitachi excavators are powerful, efficient, and comfortable to operate.”
👏 Thanks to Craig and team for trusting Hitachi and well done to our Tasmanian crew for delivering a first-class experience.
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
🔗 Learn more about Elmore Field Days: https://www.elmorefielddays.com.au/
Wenco International Mining Systems delivers smart mining solutions that boost productivity, safety, and efficiency. From fleet management to autonomous systems and data analytics, Wenco helps mines lower costs and make smarter decisions — all in real time. ⛏️💡 #SmartMining #DigitalTransformation #Wenco
Excited for IMARC 2025? So are we!
Hitachi and Wenco are proud to be exhibiting at the International Mining and Resources Conference (IMARC), where industry leaders come together to shape the future of mining.
Join us as we showcase how our integrated technologies and smart mining solutions are driving efficiency, sustainability, and innovation across the industry.
📍 Visit us at stand D19
📅 October 21–23, 2025
📍 ICC, Darling Harbour Sydney
Let’s connect, collaborate, and shape the future of mining—together.
Right Size. Right Performance. RIGHT NOW.
Meet the Hitachi ZX130-7H and ZX135US-7H – engineered for contractors who demand more from every dig.
💡 Precise, powerful hydraulics
🔒 Operator comfort and safety
🌱 Exceptional fuel efficiency
📈 Built for lasting performance
Upgrade your fleet with finance from 2.99% for 36 months and see why Hitachi is the name trusted on job sites across Australia.
Visit our website for more information: https://hitachicm.com.au/deals-on-mids/
🚧 Spotlight on the S Series H21 Hitachi ZX170W! 🚧
Now in stock and ready for delivery. The H21 Hitachi ZX170W is engineered to boost productivity on rail projects, offering one of the safest and most dependable solutions in the industry.
Built tough for demanding environments, it delivers versatility, performance, and exceptional safety.
The advanced S Series Rail Guidance System includes retractable rail wheel assemblies that maintain tyre traction and braking control, while the blade’s mechanical twist mechanism complies with strict Australian Standards.
💡 Prioritise safety, reliability, and performance for your next rail job.
Contact us today to secure the S Series H21 ZX170W!
🌟 Another Happy Hitachi Customer! 🌟
A big congratulations to Tim on taking delivery of his brand-new Hitachi ZX55U-5 in sunny Hobart! ☀️
🗣️ Tim shared:
"I’m so impressed with the rapid response from Tony and the quality of the machine. Delivered in perfect condition in no time at all—very impressed!"
🗣️ Tony added:
"Thanks to Hitachi keeping ready-to-go excavator stock in Tassie, we were able to meet Tim’s needs quickly. We’re looking forward to providing ongoing support for the life of his machine."
🔸 Reliable solutions. Delivered fast.
💛 R U OK? Day 2025 💛
Today is a reminder that a simple conversation can change a life. At Hitachi Construction Machinery Australia, the safety and wellbeing of our people will always come first.
This month, we also donated to Beyond Blue to support their incredible programs and resources that provide life-changing help to those who need it most.
If you or someone you know is doing it tough, take a moment to check in, ask “R U OK?”, and remind them they’re not alone.
Let’s break down the barriers to these tough conversations—together.
📞 Visit beyondblue.org.au
for free, confidential support.
💬 Learn more about R U OK? Day at ruok.org.au
Wenco’s asset performance management rebranding introduces APM Track, APM React, and APM Reliability—solutions that transform mining maintenance from reactive to predictive.
📉 APM Track centralises maintenance management
📊APM React delivers real-time asset health &
📈 APM Reliability optimises maintenance timing using expert models.
Together, they boost uptime, reduce costs, and improve operational efficiency.
Explore Wenco’s fleet management solutions at the IMARC event, October 21-23, 2025, at the Hitachi stand; D19. Don’t miss it!
Customer Spotlight — Craig Cross Contracting
Craig Cross Contracting recently added a Hitachi ZX38U-5 and ZX65USB-5 to their fleet.
“The service was exemplary — great product knowledge, quick responses, and a perfect fit for our operational needs. The Hitachi excavators are powerful, efficient, and comfortable to operate.”
👏 Thanks to Craig and team for trusting Hitachi and well done to our Tasmanian crew for delivering a first-class experience.
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
We’re excited to join Elmore Field Days 2025 as an exhibitor!
Come meet the Hitachi Construction Machinery Australia team to chat about our Mini Excavator finance offer and explore our Excavator range.
Our experts are ready to help you find the right machine to power your next project.
📍 Elmore VIC | Oct 7–9
🔗 Learn more about Elmore Field Days: https://www.elmorefielddays.com.au/
Wenco International Mining Systems delivers smart mining solutions that boost productivity, safety, and efficiency. From fleet management to autonomous systems and data analytics, Wenco helps mines lower costs and make smarter decisions — all in real time. ⛏️💡 #SmartMining #DigitalTransformation #Wenco
Excited for IMARC 2025? So are we!
Hitachi and Wenco are proud to be exhibiting at the International Mining and Resources Conference (IMARC), where industry leaders come together to shape the future of mining.
Join us as we showcase how our integrated technologies and smart mining solutions are driving efficiency, sustainability, and innovation across the industry.
📍 Visit us at stand D19
📅 October 21–23, 2025
📍 ICC, Darling Harbour Sydney
Let’s connect, collaborate, and shape the future of mining—together.
Right Size. Right Performance. RIGHT NOW.
Meet the Hitachi ZX130-7H and ZX135US-7H – engineered for contractors who demand more from every dig.
💡 Precise, powerful hydraulics
🔒 Operator comfort and safety
🌱 Exceptional fuel efficiency
📈 Built for lasting performance
Upgrade your fleet with finance from 2.99% for 36 months and see why Hitachi is the name trusted on job sites across Australia.
Visit our website for more information: https://hitachicm.com.au/deals-on-mids/
🚧 Spotlight on the S Series H21 Hitachi ZX170W! 🚧
Now in stock and ready for delivery. The H21 Hitachi ZX170W is engineered to boost productivity on rail projects, offering one of the safest and most dependable solutions in the industry.
Built tough for demanding environments, it delivers versatility, performance, and exceptional safety.
The advanced S Series Rail Guidance System includes retractable rail wheel assemblies that maintain tyre traction and braking control, while the blade’s mechanical twist mechanism complies with strict Australian Standards.
💡 Prioritise safety, reliability, and performance for your next rail job.
Contact us today to secure the S Series H21 ZX170W!
🌟 Another Happy Hitachi Customer! 🌟
A big congratulations to Tim on taking delivery of his brand-new Hitachi ZX55U-5 in sunny Hobart! ☀️
🗣️ Tim shared:
"I’m so impressed with the rapid response from Tony and the quality of the machine. Delivered in perfect condition in no time at all—very impressed!"
🗣️ Tony added:
"Thanks to Hitachi keeping ready-to-go excavator stock in Tassie, we were able to meet Tim’s needs quickly. We’re looking forward to providing ongoing support for the life of his machine."
🔸 Reliable solutions. Delivered fast.
💛 R U OK? Day 2025 💛
Today is a reminder that a simple conversation can change a life. At Hitachi Construction Machinery Australia, the safety and wellbeing of our people will always come first.
This month, we also donated to Beyond Blue to support their incredible programs and resources that provide life-changing help to those who need it most.
If you or someone you know is doing it tough, take a moment to check in, ask “R U OK?”, and remind them they’re not alone.
Let’s break down the barriers to these tough conversations—together.
📞 Visit beyondblue.org.au
for free, confidential support.
💬 Learn more about R U OK? Day at ruok.org.au
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