Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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No job too difficult with the ZX300-7 💪
Axle’s Earthmoving tackling a challenging excavation with the precision, power and reliability needed to keep the project moving.
Hitachi | LANDCROS backed by proven Japanese engineering and dedicated support, these machines are built to perform when the work gets tough.
@axlesearthmoving
When you`ve spent more than a decade in the industry, you know what good equipment feels like.
Working on stormwater infrastructure at Seaford Heights, Jesse from Tripodi Group puts the Hitachi 25-tonne zero swing excavator through its paces every day. From exceptional stability and impressive power to GPS integration and the added confidence of a zero-tail swing design, it`s built to perform where precision matters most.
Safer. More capable. Japanese reliability. Ready for the job.
Hear why Jesse trusts Hitachi | LANDCROS on site.
45,000 cubic metres of sand. Four basement levels. 10 machines. One serious excavation.
Faced with the challenge of removing 45,000 cubic metres of sand from a four-level basement, RONMAC brought together the right fleet for the job – including a purpose-bought long-reach attachment fitted to a 36-tonne Hitachi excavator to reach the bottom.
Working bucket-to-bucket, the team is progressively moving material from Basement 3 all the way to the surface, where it can be loaded out.
It’s a challenging job that demands the right equipment and the right support.
We’re proud to be working alongside RONMAC and even prouder to hear their team say they’re “looking forward to doing a lot more in the future” with Hitachi.
Two B45Es. One destination: getting to work. 💪
A pair of Bell B45E Articulated Dump Trucks are on the move north and ready to hit the circuit with Ezyquip Hire.
Built to tackle demanding conditions and keep productivity moving, these two are ready for what’s ahead.
A big thank you to the Ezyquip Hire team for your continued business and ongoing support.
Safe travels, B45Es!
@ezyquip.hire
360° of capability. No matter the angle.
A BIG start for Big Yellow. 🟠
It was great to catch up with the team from Big Yellow at Diggers & Dealers in Kalgoorlie as they prepare to take delivery of their new Hitachi EX1200-7BH.
And this is just the beginning.
The EX1200-7BH is the first of four Hitachi mining excavators Big Yellow will take delivery of this year, with two EX3600-7BHs and an EX2000-7BH still to come.
We’re proud to welcome Big Yellow as a new customer and look forward to supporting their growing fleet as these machines get to work.
Thanks to the Big Yellow team for choosing Hitachi. We’re looking forward to what’s ahead.
@bigyellowmining
Hitachi is bringing a powerful line up to AgQuip 2026!
Make sure you visit us at Stand X18 and get up close with some of our latest equipment, including the ZX17U-5 Mini Excavator, ZX55US-5 Excavator, ZX85US-7 Excavator and ZW160-7 Wheel Loader.
Designed for versatility, efficiency and reliability, this impressive range highlights solutions suited to a variety of applications across agriculture, construction and earthmoving.
Whether you’re looking for a compact machine for precision work or dependable equipment to support larger projects, our team will be on hand to discuss your requirements and showcase how Hitachi can help keep your operation moving.
📍 Visit Hitachi at Stand X18
🗺️134 Black Jack Rd, Gunnedah NSW 2380
📆18-20 August
We look forward to seeing you there!
#AgQuip2026 #HitachiConstruction #HitachiAustralia #Excavators #WheelLoader #Agriculture #ConstructionEquipment #Earthmoving
Because cost per tonne matters.
The EX5600-7P is about to give you more — more productivity, more tonnes per litre.
Bigger bucket, more power, redesigned boom and mainframe.
Lower cost per tonne, because that`s what matters.
EX5600-7P. Built to do more.
What`s your vibe? From Hitachi | LANDCROS ZX-7 excavators and ZW-7 wheel loaders to BELL trucks, every machine brings its own energy to the site.
.
.
.
Follow the line and find yours. 👉
No job too difficult with the ZX300-7 💪
Axle’s Earthmoving tackling a challenging excavation with the precision, power and reliability needed to keep the project moving.
Hitachi | LANDCROS backed by proven Japanese engineering and dedicated support, these machines are built to perform when the work gets tough.
@axlesearthmoving
When you`ve spent more than a decade in the industry, you know what good equipment feels like.
Working on stormwater infrastructure at Seaford Heights, Jesse from Tripodi Group puts the Hitachi 25-tonne zero swing excavator through its paces every day. From exceptional stability and impressive power to GPS integration and the added confidence of a zero-tail swing design, it`s built to perform where precision matters most.
Safer. More capable. Japanese reliability. Ready for the job.
Hear why Jesse trusts Hitachi | LANDCROS on site.
45,000 cubic metres of sand. Four basement levels. 10 machines. One serious excavation.
Faced with the challenge of removing 45,000 cubic metres of sand from a four-level basement, RONMAC brought together the right fleet for the job – including a purpose-bought long-reach attachment fitted to a 36-tonne Hitachi excavator to reach the bottom.
Working bucket-to-bucket, the team is progressively moving material from Basement 3 all the way to the surface, where it can be loaded out.
It’s a challenging job that demands the right equipment and the right support.
We’re proud to be working alongside RONMAC and even prouder to hear their team say they’re “looking forward to doing a lot more in the future” with Hitachi.
Two B45Es. One destination: getting to work. 💪
A pair of Bell B45E Articulated Dump Trucks are on the move north and ready to hit the circuit with Ezyquip Hire.
Built to tackle demanding conditions and keep productivity moving, these two are ready for what’s ahead.
A big thank you to the Ezyquip Hire team for your continued business and ongoing support.
Safe travels, B45Es!
@ezyquip.hire
360° of capability. No matter the angle.
A BIG start for Big Yellow. 🟠
It was great to catch up with the team from Big Yellow at Diggers & Dealers in Kalgoorlie as they prepare to take delivery of their new Hitachi EX1200-7BH.
And this is just the beginning.
The EX1200-7BH is the first of four Hitachi mining excavators Big Yellow will take delivery of this year, with two EX3600-7BHs and an EX2000-7BH still to come.
We’re proud to welcome Big Yellow as a new customer and look forward to supporting their growing fleet as these machines get to work.
Thanks to the Big Yellow team for choosing Hitachi. We’re looking forward to what’s ahead.
@bigyellowmining
Hitachi is bringing a powerful line up to AgQuip 2026!
Make sure you visit us at Stand X18 and get up close with some of our latest equipment, including the ZX17U-5 Mini Excavator, ZX55US-5 Excavator, ZX85US-7 Excavator and ZW160-7 Wheel Loader.
Designed for versatility, efficiency and reliability, this impressive range highlights solutions suited to a variety of applications across agriculture, construction and earthmoving.
Whether you’re looking for a compact machine for precision work or dependable equipment to support larger projects, our team will be on hand to discuss your requirements and showcase how Hitachi can help keep your operation moving.
📍 Visit Hitachi at Stand X18
🗺️134 Black Jack Rd, Gunnedah NSW 2380
📆18-20 August
We look forward to seeing you there!
#AgQuip2026 #HitachiConstruction #HitachiAustralia #Excavators #WheelLoader #Agriculture #ConstructionEquipment #Earthmoving
Because cost per tonne matters.
The EX5600-7P is about to give you more — more productivity, more tonnes per litre.
Bigger bucket, more power, redesigned boom and mainframe.
Lower cost per tonne, because that`s what matters.
EX5600-7P. Built to do more.
What`s your vibe? From Hitachi | LANDCROS ZX-7 excavators and ZW-7 wheel loaders to BELL trucks, every machine brings its own energy to the site.
.
.
.
Follow the line and find yours. 👉
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
07 3276 4500
128 Tile St
Wacol QLD 4076
07 3423 5600
53 Halifax Drive
Davenport WA 6230
08 9724 8300
38 Raws Cres
Hume ACT 2620
02 6259 4100
20 Verrinder Rd
Berrimah NT 0828
08 8942 7800
56 Gregory Highway
Emerald QLD 4720
07 4980 6800
27 Law Close
Gunnedah NSW 2380
02 6740 1700
141 Lyons St, Bungalow,
Cairns QLD 4870
07 4031 9000
Dealer Website
Unit 1, 59 Hargraves Ave,
Albion Park Rail NSW 2527
0407 383 132
Dealer Website
48 - 50 Percy Rd
West Kalgoorlie WA 6430
08 9025 2400
315 George Town Rd
Rocherlea TAS 7248
03 6323 8500
12 - 20 Southgate Dr
Paget QLD 4740
07 4952 6800
240 - 248 Frankston Rd
Dandenong VIC 3175
03 9791 6666
27-35 Thomas Mitchell Dr
Muswellbrook NSW 2333
02 6541 6300
1 Craftsman Close
Beresfield NSW 2322
02 4927 9000
107 Allen Road
Forrestdale WA 6112
08 9234 9800
1/119 Iron Ore St
Wedgefield WA 6721
08 9172 6800
130 Hume Highway
Somerton VIC 3062
03 9303 6700
51 Milperra Rd
Revesby NSW 2212
02 9780 6900
Level 8, 6 Hassall Street
Parramatta NSW 2150
02 8863 4800
168 Hollinsworth Rd
Marsden Park NSW 2765
02 8863 4800
32 Boonderoo Road
Tom Price WA 6751
08 9188 2390
22 Carrington Road
Torrington QLD 4350
07 4614 3300
22-24 Duckworth St
Townsville QLD 4814
07 4727 5100
9 Oborn St
Whyalla Norrie SA 5608
08 8360 5300
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