Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Meet the machine. 👊
Bryce Gibson from Revesby takes you through the Hitachi ZX55U-5 - the compact excavator built to punch above its weight.
From HN bushings that help reduce pin wear, to easy-access servicing and radiator protection designed for harsh Australian conditions, the ZX55U-5 is packed with features that help keep crews moving and downtime low.
Tight access. Smooth operation. Proven Hitachi reliability.
Watch the walkthrough and see why the ZX55U-5 continues to earn its place on worksites across Australia.
FarmFest Queensland is almost here and Hitachi is bringing an impressive line up of machinery to the stand! 🚜
Come and check out the ZX33U-5, ZX55-5, ZX85USB-7, ZX135US-7H and ZX345USLC-7H excavators, the ZW140-7 wheel loader, ZX210LC-7 and ZX155W-7 wheeled excavators, plus a Bell B30E Water Cart.
While you’re there, make sure you enter our competition for your chance to WIN a Hitachi | Landcros 70L Bar Fridge! 🎉
Visit the Hitachi team at FarmFest Queensland on Stand S/7-9 to explore the range, chat with our experts and enjoy giveaways and activities across the event.
We look forward to seeing you there!!
🚧Hitachi is heading to FarmFest Queensland! 🚧
We’re excited to be exhibiting at this year’s event with an impressive line up of Hitachi and BELL machinery on display. Whether you’re looking to get up close with the latest equipment, chat with our team or see what’s new in the industry, make sure to visit the Hitachi stand.
There’ll also be competitions, giveaways and plenty happening across the event, so don’t miss out!
📍 Farm Fest- 11465 Warrego Highway, Kingsthorpe, QLD 4400
📍2-4 June 2026
📍Stand number S/07-09
We look forward to seeing you there!
A different look for a working machine.
This custom Hitachi ZX85USB-7 stands apart with a striking blue finish completed through Revesby, combined with detailed bespoke scroll work completed in-house to create a true blue unit.
Backed by a full engcon setup and complete attachment package, this machine is not only built to stand out, it is built to perform across a wide range of applications.
Delivered out of Hitachi Canberra for Specialized Digging Services (SDS) (@gb_diggs), with more custom builds still to come.
Built for demanding environments and trusted where performance matters.
Andy from Bellevue Gold has taken delivery of a Hitachi ZW180-7 wheel loader, supporting operations at one of Australia’s emerging gold producers.
Focused on efficiency, reliability and operator comfort, the ZW180-7 is designed to keep material moving safely and productively across tough site conditions.
Congratulations to Andy and the Bellevue Gold team - we appreciate the opportunity to support your operation.
Built for the rail corridor. Proven where precision matters most.
From rail maintenance to earthworks and specialised attachments, Anric Rail continues to grow its fleet with machinery designed to perform in demanding conditions.
Reliable equipment, adaptable solutions, and the support to keep projects moving.
Hitachi Construction Machinery Australia proudly supporting operators working across critical infrastructure projects nationwide.
@anricgroup
Delivered and ready to get to work. 💪
A new machine has officially joined the fleet at @synergy_resource, with Bryce on site alongside the team for handover day.
Built to handle demanding applications and backed by the support customers rely on, this machine is ready for the work ahead.
Thank you to the team at Synergy Resource Management for your continued trust and support.
Some people know exactly what they want to do from the start.
For Tristan, an apprenticeship was the opportunity to build practical skills, work with experienced technicians, and be part of an industry that keeps Australia moving.
As an apprentice with Hitachi Construction Machinery Australia, he’s learning what it really takes to work on heavy equipment - from hands-on servicing and maintenance through to problem solving in the workshop and out in the field.
Every day brings something different. New challenges. New lessons. New opportunities to improve.
Because becoming a qualified tradesperson is not just about turning spanners.
It is built through experience, consistency, and the willingness to keep learning.
Hear Tristan share his journey and what being part of the Orange Family means to him.
This is what development looks like:
Hands-on learning. Real responsibility. A future built to last.
We are excited to be attending the Norco Primex Field Days this May🚧
We invite you to visit the Hitachi stand, where you can explore our latest equipment, meet our team, and enter for a chance to win a 70L Hitachi branded bar fridge🔥🔥
📍 Event: Primex Field Days, Lismore Showgrounds
📅 Date: 21-23 May 2026
📍 Stand: W56
Take this opportunity to engage with our team and enter the competition. We look forward to welcoming you!
Meet the machine. 👊
Bryce Gibson from Revesby takes you through the Hitachi ZX55U-5 - the compact excavator built to punch above its weight.
From HN bushings that help reduce pin wear, to easy-access servicing and radiator protection designed for harsh Australian conditions, the ZX55U-5 is packed with features that help keep crews moving and downtime low.
Tight access. Smooth operation. Proven Hitachi reliability.
Watch the walkthrough and see why the ZX55U-5 continues to earn its place on worksites across Australia.
FarmFest Queensland is almost here and Hitachi is bringing an impressive line up of machinery to the stand! 🚜
Come and check out the ZX33U-5, ZX55-5, ZX85USB-7, ZX135US-7H and ZX345USLC-7H excavators, the ZW140-7 wheel loader, ZX210LC-7 and ZX155W-7 wheeled excavators, plus a Bell B30E Water Cart.
While you’re there, make sure you enter our competition for your chance to WIN a Hitachi | Landcros 70L Bar Fridge! 🎉
Visit the Hitachi team at FarmFest Queensland on Stand S/7-9 to explore the range, chat with our experts and enjoy giveaways and activities across the event.
We look forward to seeing you there!!
🚧Hitachi is heading to FarmFest Queensland! 🚧
We’re excited to be exhibiting at this year’s event with an impressive line up of Hitachi and BELL machinery on display. Whether you’re looking to get up close with the latest equipment, chat with our team or see what’s new in the industry, make sure to visit the Hitachi stand.
There’ll also be competitions, giveaways and plenty happening across the event, so don’t miss out!
📍 Farm Fest- 11465 Warrego Highway, Kingsthorpe, QLD 4400
📍2-4 June 2026
📍Stand number S/07-09
We look forward to seeing you there!
A different look for a working machine.
This custom Hitachi ZX85USB-7 stands apart with a striking blue finish completed through Revesby, combined with detailed bespoke scroll work completed in-house to create a true blue unit.
Backed by a full engcon setup and complete attachment package, this machine is not only built to stand out, it is built to perform across a wide range of applications.
Delivered out of Hitachi Canberra for Specialized Digging Services (SDS) (@gb_diggs), with more custom builds still to come.
Built for demanding environments and trusted where performance matters.
Andy from Bellevue Gold has taken delivery of a Hitachi ZW180-7 wheel loader, supporting operations at one of Australia’s emerging gold producers.
Focused on efficiency, reliability and operator comfort, the ZW180-7 is designed to keep material moving safely and productively across tough site conditions.
Congratulations to Andy and the Bellevue Gold team - we appreciate the opportunity to support your operation.
Built for the rail corridor. Proven where precision matters most.
From rail maintenance to earthworks and specialised attachments, Anric Rail continues to grow its fleet with machinery designed to perform in demanding conditions.
Reliable equipment, adaptable solutions, and the support to keep projects moving.
Hitachi Construction Machinery Australia proudly supporting operators working across critical infrastructure projects nationwide.
@anricgroup
Delivered and ready to get to work. 💪
A new machine has officially joined the fleet at @synergy_resource, with Bryce on site alongside the team for handover day.
Built to handle demanding applications and backed by the support customers rely on, this machine is ready for the work ahead.
Thank you to the team at Synergy Resource Management for your continued trust and support.
Some people know exactly what they want to do from the start.
For Tristan, an apprenticeship was the opportunity to build practical skills, work with experienced technicians, and be part of an industry that keeps Australia moving.
As an apprentice with Hitachi Construction Machinery Australia, he’s learning what it really takes to work on heavy equipment - from hands-on servicing and maintenance through to problem solving in the workshop and out in the field.
Every day brings something different. New challenges. New lessons. New opportunities to improve.
Because becoming a qualified tradesperson is not just about turning spanners.
It is built through experience, consistency, and the willingness to keep learning.
Hear Tristan share his journey and what being part of the Orange Family means to him.
This is what development looks like:
Hands-on learning. Real responsibility. A future built to last.
We are excited to be attending the Norco Primex Field Days this May🚧
We invite you to visit the Hitachi stand, where you can explore our latest equipment, meet our team, and enter for a chance to win a 70L Hitachi branded bar fridge🔥🔥
📍 Event: Primex Field Days, Lismore Showgrounds
📅 Date: 21-23 May 2026
📍 Stand: W56
Take this opportunity to engage with our team and enter the competition. We look forward to welcoming you!
Port Wakefield Road
Cavan SA 5094
08 8360 5300
128 Tile St
Wacol QLD 4076
07 3276 4500
128 Tile St
Wacol QLD 4076
07 3423 5600
53 Halifax Drive
Davenport WA 6230
08 9724 8300
38 Raws Cres
Hume ACT 2620
02 6259 4100
20 Verrinder Rd
Berrimah NT 0828
08 8942 7800
56 Gregory Highway
Emerald QLD 4720
07 4980 6800
27 Law Close
Gunnedah NSW 2380
02 6740 1700
141 Lyons St, Bungalow,
Cairns QLD 4870
07 4031 9000
Dealer Website
Unit 1, 59 Hargraves Ave,
Albion Park Rail NSW 2527
0407 383 132
Dealer Website
48 - 50 Percy Rd
West Kalgoorlie WA 6430
08 9025 2400
315 George Town Rd
Rocherlea TAS 7248
03 6323 8500
12 - 20 Southgate Dr
Paget QLD 4740
07 4952 6800
240 - 248 Frankston Rd
Dandenong VIC 3175
03 9791 6666
27-35 Thomas Mitchell Dr
Muswellbrook NSW 2333
02 6541 6300
1 Craftsman Close
Beresfield NSW 2322
02 4927 9000
107 Allen Road
Forrestdale WA 6112
08 9234 9800
1/119 Iron Ore St
Wedgefield WA 6721
08 9172 6800
130 Hume Highway
Somerton VIC 3062
03 9303 6700
51 Milperra Rd
Revesby NSW 2212
02 9780 6900
Level 8, 6 Hassall Street
Parramatta NSW 2150
02 8863 4800
168 Hollinsworth Rd
Marsden Park NSW 2765
02 8863 4800
32 Boonderoo Road
Tom Price WA 6751
08 9188 2390
22 Carrington Road
Torrington QLD 4350
07 4614 3300
22-24 Duckworth St
Townsville QLD 4814
07 4727 5100
9 Oborn St
Whyalla Norrie SA 5608
08 8360 5300
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