Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Building the future of our industry, together.
Hitachi | LANDCROS was proud to be part of the 2026 IQA National Conference on the Gold Coast, bringing together quarrying professionals, industry leaders and suppliers from across Australia and beyond.
Across three days, our team had the opportunity to connect with the industry, share our perspective on stage and join conversations around the ideas, technology and people shaping the future of quarrying.
We were also proud to support the conference through the Hitachi | LANDCROS Welcome Reception – A big thank you to the Institute of Quarrying Australia and everyone who joined us throughout the event.
See some of the highlights from the IQA welcome reception.
Hitachi | LANDCROS is heading to Murrumbateman Field Days!
Join us on 17–18 October at Stand Y27 on Ravensworth Row and get up close with Hitachi machinery built to perform.
🔥 Plus, visit us at the stand for your chance to win a firepit and esky! The perfect combo for knocking off after a big day.
Come check out the machines, chat with the Hitachi team and enter the draw.
📍 Stand Y27 – Ravensworth Row
📅 17–18 October
See you at Murrumbateman Field Days! 🧡
Decades of engineering. 100,000 hours moving tonnes.
Hitachi | LANDCROS 🟠 Orange You Can Rely On.
Short and Sharp: How many people can fit in an EX8000 excavator bucket?
We put the question to the crowd at QME, and the guesses were coming in thick and fast! 😂
Think you can get it right? Watch the video and drop your guess in the comments! 👇
Hitachi | LANDCROS - Decades of engineering, still hauling forward.
We’re here at Elmore Field Days!
Come and see the Hitachi team at Stand 586 and get up close with a range of Hitachi machinery, including the ZX17U-5A, ZX55U-5A, ZX135US-7H and ZW160PL-7.
While you’re there, chat with the team and enter our on-stand competition for your chance to win a dual-branded bar fridge.
📍 Elmore Field Days – Stand 586
📅 6–8 October 2026
🔗 Find out more: www.elmorefielddays.com.au
See you soon! 👋
Hitachi Construction Machinery is becoming LANDCROS, and we`d like to show you what that means for your mine 👇
Visit us at IMARC 2026
📅 27–29 October 2026
📍 ICC Sydney | Stand T17
🎤 Featured Presentation: "Maintaining Control of YOUR Mine: The Battle Against Vendor Lock-in"
Eric Winsborrow, General Manager New Business Strategy
🕑 Wednesday 28 October, 2:15–2:35pm AEDT
Technology & Innovation stream
As LANDCROS, we`re becoming an Open Solutions provider, working in partnership with you and your existing infrastructure, equipment vendors, systems and preferred suppliers. Open, interoperable and customer-first, with no closed systems and no vendor lock-in.
Your mine. Your choice. See you at Stand T17!
#IMARC2026 #LANDCROS #HitachiConstructionMachinery #Mining #MiningTechnology #OpenSolutions #MiningInnovation
Short and sharp: What would be on the EX1200 Spotify playlist?
From rock classics to country hits - what do you think the EX1200 would be listening to?
#Hitachi #LANDCROS #OrangeFamily 🍊 #EX1200 #QME2026
Reliability matters, so does the support behind your machine.
For CA Plumbing, keeping machines running means keeping projects moving. That`s why they`ve built a strong relationship with Hitachi | LANDCROS, leading by dependable machinery, responsive service and a team that understands their business.
From weekend servicing to ongoing after-sales support, it`s a partnership built on trust.
Hitachi | LANDCROS proven Japanese engineering for Australia
Built to Work. Supported Where You Work.
Building the future of our industry, together.
Hitachi | LANDCROS was proud to be part of the 2026 IQA National Conference on the Gold Coast, bringing together quarrying professionals, industry leaders and suppliers from across Australia and beyond.
Across three days, our team had the opportunity to connect with the industry, share our perspective on stage and join conversations around the ideas, technology and people shaping the future of quarrying.
We were also proud to support the conference through the Hitachi | LANDCROS Welcome Reception – A big thank you to the Institute of Quarrying Australia and everyone who joined us throughout the event.
See some of the highlights from the IQA welcome reception.
Hitachi | LANDCROS is heading to Murrumbateman Field Days!
Join us on 17–18 October at Stand Y27 on Ravensworth Row and get up close with Hitachi machinery built to perform.
🔥 Plus, visit us at the stand for your chance to win a firepit and esky! The perfect combo for knocking off after a big day.
Come check out the machines, chat with the Hitachi team and enter the draw.
📍 Stand Y27 – Ravensworth Row
📅 17–18 October
See you at Murrumbateman Field Days! 🧡
Decades of engineering. 100,000 hours moving tonnes.
Hitachi | LANDCROS 🟠 Orange You Can Rely On.
Short and Sharp: How many people can fit in an EX8000 excavator bucket?
We put the question to the crowd at QME, and the guesses were coming in thick and fast! 😂
Think you can get it right? Watch the video and drop your guess in the comments! 👇
Hitachi | LANDCROS - Decades of engineering, still hauling forward.
We’re here at Elmore Field Days!
Come and see the Hitachi team at Stand 586 and get up close with a range of Hitachi machinery, including the ZX17U-5A, ZX55U-5A, ZX135US-7H and ZW160PL-7.
While you’re there, chat with the team and enter our on-stand competition for your chance to win a dual-branded bar fridge.
📍 Elmore Field Days – Stand 586
📅 6–8 October 2026
🔗 Find out more: www.elmorefielddays.com.au
See you soon! 👋
Hitachi Construction Machinery is becoming LANDCROS, and we`d like to show you what that means for your mine 👇
Visit us at IMARC 2026
📅 27–29 October 2026
📍 ICC Sydney | Stand T17
🎤 Featured Presentation: "Maintaining Control of YOUR Mine: The Battle Against Vendor Lock-in"
Eric Winsborrow, General Manager New Business Strategy
🕑 Wednesday 28 October, 2:15–2:35pm AEDT
Technology & Innovation stream
As LANDCROS, we`re becoming an Open Solutions provider, working in partnership with you and your existing infrastructure, equipment vendors, systems and preferred suppliers. Open, interoperable and customer-first, with no closed systems and no vendor lock-in.
Your mine. Your choice. See you at Stand T17!
#IMARC2026 #LANDCROS #HitachiConstructionMachinery #Mining #MiningTechnology #OpenSolutions #MiningInnovation
Short and sharp: What would be on the EX1200 Spotify playlist?
From rock classics to country hits - what do you think the EX1200 would be listening to?
#Hitachi #LANDCROS #OrangeFamily 🍊 #EX1200 #QME2026
Reliability matters, so does the support behind your machine.
For CA Plumbing, keeping machines running means keeping projects moving. That`s why they`ve built a strong relationship with Hitachi | LANDCROS, leading by dependable machinery, responsive service and a team that understands their business.
From weekend servicing to ongoing after-sales support, it`s a partnership built on trust.
Hitachi | LANDCROS proven Japanese engineering for Australia
Built to Work. Supported Where You Work.
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