Employee Liaison & TCS Coordinator – Perth
Describe your current role and the path which led you to it.
I started at Hitachi as a Parts Interpreter, then after taking maternity leave to have my children, I returned to various roles including Parts and Service Administration. I also took on additional internal auditing and safety officer responsibilities to build on my learning experience. More recently, I jumped at the opportunity to take a new position as Employee Liaison & TCS (Total Customer Satisfaction) Coordinator.
In this role I help with on-boarding new employees as well as ensuring customers are happy with our services. I support new employees through their induction process, ensuring they have access to systems, the necessary training and feel welcome and comfortable in their roles. I also provide training to our customers to use the Online Parts ordering system, to offer them more efficiency and satisfaction. I have enjoyed every aspect of my career and appreciate the opportunities which Hitachi offers – there’s never a dull moment.
What attributes have helped you succeed?
I enjoy learning new things and also love what I do. I have built very good relationships and rapport with fellow employees and customers over the years, which has helped me develop and become more confident. My diverse working experience has been beneficial in this new role. I do like a good challenge, both at work and personally. You could say I am a perfectionist and a little competitive.
What do you enjoy about your current role?
I love meeting new people and making them feel welcome. Having been employed by Hitachi for 28 years, I enjoy telling new people about the business and what a great company Hitachi is to work for. My experience also offers them an example of the various career paths and opportunities available.
Have you found your career has provided you a sense of balance and achievement?
Hitachi has been an excellent career choice for me. I was able to return part time after maternity leave and transition back to full time. I am grateful for the work-life balance as well as the different roles – each one has been challenging and interesting to me. I have always been very proud of the work I do.
Have you felt supported and a part of a greater purpose in your role?
Yes, I feel like I am part of Hitachi and have a good understanding of the business. I have a very positive outlook, am innovative and enjoy helping colleagues with advice and problem-solving. Training and support is always available to us. My managers, supervisors and fellow employees are also very supportive.
Do you feel you have a prosperous future at Hitachi?
I am very confident about my future with Hitachi. My advice to someone interested in joining our industry would be to jump at it with both feet. Always look for opportunities and take on studies to improve yourself. Prepare for bigger and better things, show that you’re interested and give it a go.
If I had my time again, I would do it all again. I love my time with Hitachi. It is a great company to work for and I have enjoyed every role I have had throughout the years. I have made many long-time friends and enjoy my work family.
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Dig Deep Debrief – Antony Moore
As part of our Dig Deep Sales Conference, we spoke with Antony Moore, one of our dedicated Hitachi
Construction Machinery Australia sales reps, to talk about his journey, what drives him, and the insights he’s gathered from working closely with customers across the industry.
Antony brings honesty, passion and a practical outlook - and his perspective is well worth your time.
🎥 Watch the full episode now.
#HCA #OrangeFamily🍊 #LANDCROS #DigDeep2025 #SalesConference #ConstructionIndustry #PeopleOfHCA #IndustryInsights #CustomerFocus #BuiltForYou
Hitachi on the job for Ozwest Plumbing & Drainage 🧡
A big congratulations to Brad from Ozwest Plumbing & Drainage on taking delivery of his Hitachi ZX55U-5!
Brad has always trusted the reliability, performance, and toughness of the ZX55U-5 - and it’s great to see it joining his fleet and getting straight to work.
Thanks for choosing Hitachi, Brad. We’re proud to support your business as it continues to grow.
A rare look behind the scenes.
From assembly to remanufacturing, from machines on the move to parts that keep them running - this is the teamwork and capability inside our Wacol hub, supporting Australia’s mining and construction industries every day.
Hit play and step inside.
🎥 Watch now.
Humans Behind the Machine – Episode 1: Dave Owen (MiNECO)
Real stories. Real work. Real impact.
In our first episode, we sit down with Dave Owen from @mineco.au -a leader who knows what it takes to get the job done and keep machines working where it counts.
His take on reliability, partnership, and performance is honest, grounded, and well worth the watch.
🎥 See the full episode here.
Hear Dave’s perspective and why MiNECO continues to put trust in our machines and our team.
Dig Deep Debrief - Bryce Gibson
In this episode, we sit down with Bryce Gibson — someone whose connection to Hitachi Construction Machinery Australia runs deep, with both his mother and father having been part of our team.
Bryce shares his journey, his insights, and what drives him today.
It’s real, honest, and absolutely worth the watch.
🎥 Check out the full video.
Dig Deep 2025 gave us plenty to think about — and now we’re ready to bring that knowledge straight to you.
Ask us anything. Our team is here and ready to help.
#HCA #OrangeFamily🍊 #Hitachi #LANDCROS #DigDeep2025 #ConstructionIndustry #CivilConstruction #Earthmoving #HeavyEquipment #IndustryInsights #FutureOfConstruction #TeamWork #CustomerFocus #BuiltForYou
At 11 am, we pause.
Two minutes to remember the men and women who served, those who never returned home, and those who carried their scars long after the guns fell silent.
Today, we honour their courage, their sacrifice, and the freedom they safeguarded.
Lest we forget.
Celebrating Our Rising Talent – Congratulations, Alex!
We’re proud to share that our 2nd-year apprentice, Alex Bombardieri, was named a finalist in the Apprentice of the Year category at TAFE Queensland’s 2025 Townsville Trade Excellence Awards, held on Thursday, 16 October 2025, at the TAFE Queensland Townsville (Pimlico Campus).
With more than 2,400 apprentices currently training in Townsville and over 80 nominations received, Alex’s achievement was a remarkable recognition of his dedication, skill, and positive attitude on the job.
This nomination showcased not only Alex’s commitment to his trade and studies but also the strength of our apprenticeship program and the mentorship provided by his team.
👏 Congratulations once again, Alex - an outstanding effort and an achievement the entire team is proud of!
🌏 Recap: Hitachi at IMARC 2025
We’re still energised by our time at IMARC 2025 — where we showcased how our advanced technologies and sustainable solutions are transforming the mining industry — driving digital innovation, operational excellence, and environmental responsibility
A big thank you to everyone who visited our stand, joined our sessions, and shared valuable insights on building a smarter, safer, and more sustainable mining future. 🚀
Here’s to continuing the journey toward a connected, data-driven industry. 💡
Dig Deep Debrief – Antony Moore
As part of our Dig Deep Sales Conference, we spoke with Antony Moore, one of our dedicated Hitachi
Construction Machinery Australia sales reps, to talk about his journey, what drives him, and the insights he’s gathered from working closely with customers across the industry.
Antony brings honesty, passion and a practical outlook - and his perspective is well worth your time.
🎥 Watch the full episode now.
#HCA #OrangeFamily🍊 #LANDCROS #DigDeep2025 #SalesConference #ConstructionIndustry #PeopleOfHCA #IndustryInsights #CustomerFocus #BuiltForYou
Hitachi on the job for Ozwest Plumbing & Drainage 🧡
A big congratulations to Brad from Ozwest Plumbing & Drainage on taking delivery of his Hitachi ZX55U-5!
Brad has always trusted the reliability, performance, and toughness of the ZX55U-5 - and it’s great to see it joining his fleet and getting straight to work.
Thanks for choosing Hitachi, Brad. We’re proud to support your business as it continues to grow.
A rare look behind the scenes.
From assembly to remanufacturing, from machines on the move to parts that keep them running - this is the teamwork and capability inside our Wacol hub, supporting Australia’s mining and construction industries every day.
Hit play and step inside.
🎥 Watch now.
Humans Behind the Machine – Episode 1: Dave Owen (MiNECO)
Real stories. Real work. Real impact.
In our first episode, we sit down with Dave Owen from @mineco.au -a leader who knows what it takes to get the job done and keep machines working where it counts.
His take on reliability, partnership, and performance is honest, grounded, and well worth the watch.
🎥 See the full episode here.
Hear Dave’s perspective and why MiNECO continues to put trust in our machines and our team.
Dig Deep Debrief - Bryce Gibson
In this episode, we sit down with Bryce Gibson — someone whose connection to Hitachi Construction Machinery Australia runs deep, with both his mother and father having been part of our team.
Bryce shares his journey, his insights, and what drives him today.
It’s real, honest, and absolutely worth the watch.
🎥 Check out the full video.
Dig Deep 2025 gave us plenty to think about — and now we’re ready to bring that knowledge straight to you.
Ask us anything. Our team is here and ready to help.
#HCA #OrangeFamily🍊 #Hitachi #LANDCROS #DigDeep2025 #ConstructionIndustry #CivilConstruction #Earthmoving #HeavyEquipment #IndustryInsights #FutureOfConstruction #TeamWork #CustomerFocus #BuiltForYou
At 11 am, we pause.
Two minutes to remember the men and women who served, those who never returned home, and those who carried their scars long after the guns fell silent.
Today, we honour their courage, their sacrifice, and the freedom they safeguarded.
Lest we forget.
Celebrating Our Rising Talent – Congratulations, Alex!
We’re proud to share that our 2nd-year apprentice, Alex Bombardieri, was named a finalist in the Apprentice of the Year category at TAFE Queensland’s 2025 Townsville Trade Excellence Awards, held on Thursday, 16 October 2025, at the TAFE Queensland Townsville (Pimlico Campus).
With more than 2,400 apprentices currently training in Townsville and over 80 nominations received, Alex’s achievement was a remarkable recognition of his dedication, skill, and positive attitude on the job.
This nomination showcased not only Alex’s commitment to his trade and studies but also the strength of our apprenticeship program and the mentorship provided by his team.
👏 Congratulations once again, Alex - an outstanding effort and an achievement the entire team is proud of!
🌏 Recap: Hitachi at IMARC 2025
We’re still energised by our time at IMARC 2025 — where we showcased how our advanced technologies and sustainable solutions are transforming the mining industry — driving digital innovation, operational excellence, and environmental responsibility
A big thank you to everyone who visited our stand, joined our sessions, and shared valuable insights on building a smarter, safer, and more sustainable mining future. 🚀
Here’s to continuing the journey toward a connected, data-driven industry. 💡
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